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About the Role
We are seeking a seasoned and strategic Senior Renewal Manager (SRM) to lead renewal efforts for complex, high-value accounts. This role involves engaging with C-level stakeholders, managing intricate contract negotiations, and developing tailored renewal strategies. The SRM will oversee an enterprise-level renewal pipeline, mitigate risks, and collaborate with Account Managers & Customer Success Managers to transition upsell opportunities, directly impacting retention and revenue growth.
Responsibilities
- Develop and execute tailored renewal strategies for high-value accounts, balancing customer needs with business objectives.
- Strategically manage a comprehensive renewal pipeline, ensuring accurate forecasting and addressing bottlenecks using CRM tools like SFDC.
- Lead high-level communication with C-level stakeholders, resolving complex concerns and influencing decision-making processes.
- Handle multi-year agreements, ensuring accuracy and compliance across CRM systems.
- Identify strategic growth opportunities and collaborate with AMs for seamless execution.
Requirements
- Proven experience managing enterprise-level renewals and achieving retention metrics.
- Advanced negotiation, analytical, and leadership skills.
- Proficiency in CRM tools like SFDC and Vitally.
- Ability to influence and communicate effectively with C-level executives.
Skills
- CRM tools like SFDC and Vitally
- Negotiation
- Analytical skills
- Leadership skills
- Communication with C-level executives
Location
- NYC
Work Type
- Hybrid
- Onsite (1-2 days a week)
Experience Level
- Senior
Salary/Compensations
- $105,000—$122,500 USD
Benefits
- Equity through our Employee Share Option Program
- Learning programs and coaching
- Quarterly refresh days
- Extended end-of-year break
- Monthly allowance to support wellbeing and lifestyle
- Inclusive parental leave from day one
- A MacBook and budget to set up your home workspace
- Five annual social impact days
- Medical insurance coverage for you and your family (Available for US & UK only)
About the Company
- Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,000 companies create a better world of work.
- Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams.
- Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day.
- Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia.
- Culture Amp has been recognized as one of the world’s top private cloud companies by Forbes and most innovative companies by Fast Company.
- For more information visit cultureamp.com.
Equal Opportunity
- Research shows that candidates from underrepresented backgrounds may hesitate to apply if they don’t meet every requirement, but your unique experience matters. If you’re interested in joining us, we strongly encourage you to apply and help us build a more diverse and impactful team.
- If you require reasonable accommodations or adjustments due to a disability to complete the online application or to participate in the interview process, please contact accommodations@cultureamp.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.