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About the Role
As a Service Manager at United Rentals, you will lead a major maintenance enterprise, responsible for hiring and motivating a team of Service Technicians. Your role involves continuously improving efficiency and customer satisfaction by ensuring equipment is properly maintained and repaired, and contributing to the profitability of the location through leadership and business management.
Responsibilities
- Motivate, coach and train technicians to exceed time & quality standards and comply with standard repair and maintenance processes
- Staff location adequately based on skills and workload
- Responsible for R&M, P&L and associated costs/budget
- Lead, plan, measure and continuous improvement of all service and maintenance performance metrics
- Oversee parts department activities, to ensure optimal customer service, technician/shops/OEC productivity and cost control
- Evaluate performance and promotability of team members. Identify and provide necessary skills training and regular coaching
- Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication
- Other duties assigned as needed
Requirements
- High School diploma required; trade-school degree a plus; bachelor’s degree preferred
- Valid driver's license with acceptable driving record
- Extensive Equipment Fleet Maintenance and leadership experience
- 5 years’ service and maintenance experience and a minimum of 3 years supervisory experience
- Strong motivational and leadership skills
- Excellent customer service skills
- Strong knowledge of maintenance accounting and P&L
- Basic computer skills (Excel)
- This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures.
Skills
- Leadership
- Service and maintenance
- Business management
- Motivational
- Customer service
- Maintenance accounting
- P&L management
- Excel
Location
- United States
Work Type
- Full-time
Experience Level
- 5 years service and maintenance experience
- 3 years supervisory experience
Education Level
- High School diploma
- Trade-school degree
- Bachelor's degree
Salary/Compensations
- $77,075.00 - $123,325.00
Benefits
- Paid Parental Leave
- United Compassion Fund
- Employee Discount Program
- Career Development & Promotional Opportunities
- Additional Vacation Buy Up Program (US Only)
- Early Wage Access through Payactiv (US Hourly Only)
- Paid Sick Leave
About the Company
- United Rentals is the world’s largest equipment rental provider.
- United Rentals is an award-winning company, named a Glassdoor Best Place to Work in 2026.
- United Rentals proudly hires active duty members, veterans, reservists, and their families.
Equal Opportunity
- United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law.
- If you need a reasonable accommodation at any point of the application process, please email careers@ur.com for assistance.