Director of Operations (Bilingual Outpatient Surgical Clinics)
Mia Aesthetics Services · Austin, TX, US
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About the Role
The Director of Clinical Operations is responsible for ensuring assigned surgical centers and initiatives operate within performance and regulatory objectives. This role provides training and coaching to Clinical Managers, fosters strong working relationships, and travels for onsite visits to assigned surgical centers for training, evaluation, and implementation.
Responsibilities
- Provides training and coaching to Clinical Managers on key job responsibilities while fostering strong working relationships built on ongoing communication and trust
- Travels and performs onsite visits to assigned surgical centers for the purpose of training, evaluation, implementation as needed
- Ensures all surgical centers in a designated geography, current and future, have the proper licenses and accreditations in a timely manner
- Collaborates with our Compliance Specialist to drive adherence to compliance requirements in accordance with state and AAAASF regulations
- Sets up accounts with local vendors (i.e., cleaning, biomedical waste removal)
- Manages for employee retention to keep team members motivated and drives employee engagement
Requirements
- Strong leadership skills including change management and employee engagement
- Excellent verbal and written communication skills in training, coaching and performance management opportunities
- Strong business acumen with the know-how on driving operational excellence and excellent customer service
- Excellent team player with thought leadership skills
- 3+ years practice management experience in a management level position
- Experience in a healthcare environment including clinic operations, financial management, quality management and risk management in a medium size medical facility
- Bilingual (English/Spanish)
Skills
- change management
- employee engagement
- communication
- training
- coaching
- performance management
- business acumen
- operational excellence
- customer service
- team player
- thought leadership
- practice management
- clinic operations
- financial management
- quality management
- risk management
Experience Level
- 3+ years practice management experience in a management level position
Education Level
- Bachelor’s degree in business and/or healthcare related preferred
About the Company
- Mia Aesthetics is a leading provider in plastic surgery services with a growing top-tier staff of plastic surgeons, expanding locations nationwide, and well over 150,000 satisfied patients.
- Our mission is to bring beauty and cost-efficiency into reality. At Mia Aesthetics we provide the highest quality plastic surgery, all at affordable prices.
- Our Core Values: Patients First, Collaborate Openly, Respect for Others, and Execute with Purpose.
Equal Opportunity
- Mia Aesthetics is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. All applicants must be eligible to work in the United States.