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About the Role
vdBA SecureOps is building a security-led managed services practice for life sciences clients. The Field Engineer is our hands-on, in-person technical presence responsible for on-site setup and troubleshooting. Professionalism, communication, and organization are as critical as technical skill in this client-facing role. Meraki and MSP expertise are required.
Responsibilities
- Serve as vdBA’s in-person technical presence at client sites, providing deskside support, hardware installs/refreshes, and hands-on troubleshooting.
- Handle scheduled on-site work including new-site setups, equipment deployments, and moves/adds/changes.
- Respond to on-site escalations when remote resolution is insufficient.
- Represent vdBA professionally in front of client staff and executives.
- Deploy, configure, and troubleshoot Cisco Meraki networking devices (switches, access points, security appliances).
- Support core networking functions such as VLANs, firewall rules, wireless, VPN, and ISP/circuit issues.
- Coordinate on-site with vendors and carriers to resolve connectivity and hardware problems.
- Support and maintain Windows endpoints, Microsoft 365, and common business applications.
- Support and troubleshoot macOS endpoints, including provisioning, configuration, and integration with Microsoft 365.
- Perform endpoint provisioning, imaging, patching, and security-baseline enforcement via Intune/RMM.
- Assist with server, Active Directory, and backup/disaster-recovery tasks.
- Own Tier 1/Tier 2 tickets from initiation to resolution, escalating complex issues to senior engineers.
- Maintain meticulous records of tickets, time entries, and documentation in the PSA.
- Follow runbooks and standard procedures, and contribute to the knowledge base.
- Communicate clearly and proactively with clients, managing expectations and explaining issues.
- Partner with the service desk and client success teams to ensure a consistent client experience.
- Support the onboarding of new clients, sites, and devices.
Requirements
- Must come from an MSP background with experience supporting multiple clients/environments.
- Hands-on experience with Cisco Meraki networking is required.
- Solid experience with Windows endpoints, Microsoft 365, and general desktop/infrastructure support.
- Working knowledge of macOS support in a business environment, including provisioning, configuration, and troubleshooting in mixed environments.
- Comfortable working on-site and in person with clients, including executives, maintaining a professional presence.
- Extremely strong communication skills, both written and verbal.
- Highly organized with strong time management and follow-through abilities across multiple clients and tickets.
- Experience owning Tier 1/2 tickets and sound judgment for escalations.
- Reliable transportation and willingness to travel locally to client sites within the metro area.
Skills
- Cisco Meraki
- MSP
- Windows endpoint support
- Microsoft 365 support
- macOS support
- Intune/RMM
- Active Directory
- Backup and disaster recovery
- Ticket handling
- Client communication
- Time management
- Organization
- Professionalism
Location
- On-site at client locations within the metro area
Work Type
- On-site
- Field Support
- Full-time
Experience Level
- Tier 1/2 ticket ownership experience
Education Level
- Relevant certifications preferred (e.g., CompTIA A+, Network+, Security+, Cisco Meraki/CMNA, Microsoft 365)
About the Company
- vdBA SecureOps is building a security-led managed services practice for life sciences clients.
- vdB&A is an equal opportunity employer.
Equal Opportunity
- We welcome and consider qualified applicants regardless of race, religion, gender identity, sexual orientation, disability, or any other status protected by applicable law.