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About the Role
As a Forward Deployed Engineer (FDE), you are a core member of our engineering team embedded directly within our most strategic, large-scale customer environments. You will work side-by-side with customer architects, operators, and developers to deeply understand their unique scale challenges, solve complex infrastructure issues together, and translate real-world requirements into core product improvements. As the face of VAST Engineering on the ground, you own the technical success of strategic customer deployments from design through production operation.
Responsibilities
- Collaborate with engineering team members globally on hotfixes, roadmap updates, and testing new builds.
- Co-engineer solutions with customer technical teams to optimize infrastructure throughput, debug complex issues, and develop solutions for large workloads.
- Translate real-world operational insights and complex challenges into executable technical requirements for core development teams.
- Develop custom API endpoints, automation tools, or scripts to unblock critical customer workflows.
- Address code review feedback from internal engineering teams on complex changes.
- Act as an internal advocate for customers, ensuring their long-term technical needs are prioritized in the VAST product roadmap.
Requirements
- Deep, foundational knowledge of distributed systems, high-performance file systems, storage protocols, and performance tuning.
- Strong understanding of high-throughput fabrics, including InfiniBand, RoCE (RDMA over Converged Ethernet), and 100GbE+ networking.
- Advanced knowledge of Linux systems architecture, memory management, and kernel mechanics.
- Proficiency in Python and C/C++, with the ability to read, debug, and safely contribute to a complex, enterprise-grade codebase.
- Experience operating large-scale AI training environments or high-performance compute (HPC) clusters is highly desirable.
- Experience working with containerized environments (Docker, Kubernetes) and modern AI/ML frameworks (PyTorch, TensorFlow) is highly desired.
- 5+ years in a highly technical, engineering role such as Forward Deployed Engineer, Resident Engineer, Systems Software Engineer, or Senior Systems Engineer with a track record of customer-facing collaboration.
- A steady, analytical mindset when navigating complex technical challenges or high-stakes issues, with a focus on driving swift, logical resolutions.
- Exceptional communication skills—the ability to explain complex distributed systems limitations to a customer executive, and equally comfortable explaining a business deadline to a core developer.
- Highly organized and self-directed, with a proven ability to manage customer expectations and know when to set strategic boundaries to protect the product roadmap.
- Possess an insatiable curiosity and a desire to master new technologies.
- Ability to travel or work on-site at customer locations as required (up to 25% travel).
Skills
- Python
- C/C++
- Distributed Systems
- High-Performance File Systems
- Storage Protocols
- Performance Tuning
- InfiniBand
- RoCE
- RDMA over Converged Ethernet
- 100GbE+ networking
- Linux Systems Architecture
- Memory Management
- Kernel Mechanics
- Docker
- Kubernetes
- PyTorch
- TensorFlow
- Customer-facing collaboration
- Communication
- Organization
- Problem-solving
Location
- Customer locations
Work Type
- On-site
- Travel up to 25%
Experience Level
- 5+ years
About the Company
- VAST Data is the data platform company for the AI era.
- We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference.
- Designed from the ground up to make AI simple to deploy and manage, VAST takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud.