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About the Role
CASES is seeking a Team Leader to provide administrative and operational leadership to a multidisciplinary team serving individuals with complex behavioral health, housing, medical, and criminal-legal involvement needs. The role requires a supportive leader with strong supervisory skills, the ability to maintain visibility into staff activities and participant outcomes, and a balance of accountability and support. The ideal candidate is an organized and proactive communicator who can build trust, coach staff, and lead a team in a fast-paced community-based environment. The HHCM/ICM team works directly with participants in the community to connect them to services, promoting long-term recovery, independence, and improved quality of life.
Responsibilities
- Direct and coordinate client admission, treatment, rehabilitation, and support services in coordination with the psychiatrist.
- Schedule admission interviews, develop initial assessments and treatment plans, and assign appropriate staff.
- Provide clinical supervision for the development of comprehensive assessments and treatment plans.
- Participate in staff recruitment, interviewing, hiring, work assignments, orientation, and performance supervision.
- Develop and implement staff orientation, training, and performance evaluations.
- Supervise Electronic Health Records management to ensure compliance with regulations and policies.
- Train staff on medical record requirements and review client assessments, treatment plans, and progress notes.
- Supervise individual staff for medical records mastery.
- Initiate and maintain relationships with external stakeholders including government agencies, law enforcement, criminal justice systems, and other service providers.
- Build relationships with informal community resources such as landlords and employers.
- Provide training, clinical supervision, evaluation, and professional development opportunities to staff.
- Provide clinical oversight including person-centered treatment planning, evidence-based practices, service dollar utilization, and high-risk/crisis incident management.
- Ensure program operates with high fidelity in accordance with the HHCM Scope of Services.
- Serve as a visible and accessible leader providing guidance, support, and problem-solving assistance to staff.
- Monitor staff productivity, community-based activities, caseload management, and participant engagement.
- Work with external stakeholders to achieve positive client outcomes.
- Provide guidance on complex cases and crisis situations.
- Support staff in making sound clinical and operational decisions.
- Lead regular team meetings focused on participant outcomes, problem-solving, communication, and quality improvement.
- Perform other duties as required by agency executive staff.
Requirements
- Master’s degree in social work or related fields (human services, psychology, criminal legal).
- At least two years of supervisory experience in a behavioral health setting.
- At least two years of experience working with adults with needs in mental health, substance use, trauma, violence risk, homelessness, frequent psychiatric hospitalizations, and criminal-legal involvement.
- Strong commitment to social justice and the CASES mission.
- Proven ability to effectively manage employee performance, provide corrective feedback, and support professional growth and development.
- Strong leadership skills with experience fostering accountability while maintaining a supportive and collaborative team culture.
- Experience monitoring caseloads, participant outcomes, service delivery, and staff productivity.
- Demonstrated ability to utilize data and reporting tools to drive decision-making, monitor quality, and improve outcomes.
- Strong verbal and written communication skills, including the ability to communicate expectations clearly and consistently.
Skills
- Supervisory experience
- Performance management
- Clinical supervision
- Electronic Health Records management
- Stakeholder relationship management
- Person-centered treatment planning
- Evidence-based practices
- Crisis management
- Caseload management
- Data utilization
- Verbal communication
- Written communication
- Spanish fluency (preferred)
- Medicaid-funded care management experience (preferred)
- Health Home experience (preferred)
- ICM experience (preferred)
- Forensic behavioral health program experience (preferred)
- Foothold system experience (preferred)
- PSYCKES system experience (preferred)
- MAPP system experience (preferred)
- HCS system experience (preferred)
- HARP system experience (preferred)
- Care management systems experience (preferred)
Location
- 4 West 125th Street, 2nd floor, New York, New York, 10027
Work Type
- Full-time
- Flexible (partially remote)
Experience Level
- At least two years of supervisory experience
- At least two years of experience working with specific populations
Education Level
- Master’s degree in social work or related fields
- Licensed clinicians (LCSW/LMSW/LMHC) preferred
- MSW/MHC-LP with at least 1-year of relevant supervisory experience receiving license within six months (in limited circumstances)
Salary/Compensations
- $75,000 - $80,000
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Vacation and Paid Time Off (starting at 25 days)
- 12 Paid Holidays per year
- Retirement 403(b) with competitive matching up to 6%
- Employee Referral Program
About the Company
- CASES is a non-profit organization dedicated to serving individuals with complex behavioral health, housing, medical, and criminal-legal involvement needs.
- The HHCM/ICM team works directly with participants in the community to connect them to services, promoting long-term recovery, independence, and improved quality of life.
- CASES' values include PEOPLE, UNITY, RESPECT, PROGRESS, OPTIMIZE, SOLUTIONS, and EMPATHY.
Equal Opportunity
- CASES is proud to be an Equal Opportunity Employer.
- Employment is based solely on qualifications and competence without regard to race, color, ethnic or national origin, age, religion, creed, gender, sexual orientation, disability, or marital, military, or citizenship status.
- Actively recruits individuals with prior involvement in the criminal legal system.