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About the Role
The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. The primary function of this role is to obtain the release of vehicles from various locations. This position may expand to include chat and email customer support, and is often the first interaction customers have with Copart.
Responsibilities
- Obtain the release of vehicles from body shops, other locations, and residences.
- Provide office support functions as needed.
- Answer and place calls in a professional manner.
- Focus on call resolution and use company resources to gather information and offer solutions.
- Other duties as assigned.
Requirements
- One year of office support experience in a customer service role preferred.
- Excellent customer service skills and attitude.
- Excellent written and verbal skills.
- Proficient with office equipment.
- Attention to detail.
- Problem-solving.
- Computer proficiency - MS Suite.
- Typing speed 45WPM.
- Professional appearance.
- Ability to multi-task in a fast-paced environment.
- Bilingual skills a plus.
- Occasional overtime as needed.
Skills
- Customer service
- Office support
- Written communication
- Verbal communication
- Office equipment proficiency
- Attention to detail
- Problem-solving
- MS Suite proficiency
- Typing 45WPM
- Professionalism
- Multi-tasking
- Bilingualism
Location
- Onsite
Work Type
- Full-time
Experience Level
- 1 year preferred
Education Level
- High school diploma
Salary/Compensations
- $20.03 - $22.58 per hour
Benefits
- Medical/Dental/Vision
- 401k plus a company match
- Employee Stock Purchase Plan (ESPP)
- Employee Assistance Program (EAP)
- Vacation & Sick pay
- Paid Company Holidays
- Life and AD&D Insurance
- Discounts
About the Company
- Copart, Inc. is a technology leader and the premier online vehicle auction platform globally, with over 200 facilities worldwide.
- Copart links vehicle sellers to more than 750,000 buyers in over 190 countries.
- We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.
- We are focused on harnessing the power of diversity, inclusion, and collaboration.
- By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team.
- We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
Equal Opportunity
- Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only).
- Right to Work