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About the Role
Customer Service Representatives (CSRs) are the first point of contact for resolving customer concerns, providing knowledgeable and empathetic support to callers regarding issues in their homes and businesses. The role focuses on ensuring customers feel confident that their concerns will be handled promptly and professionally.
Responsibilities
- Maintain good customer relations both on the phone and in person
- Gather information from customers to help identify and solve problems
- Confirm, schedule, and reschedule services for the customer
- Set sales appointments for new customers
- Answer billing questions
- Complete general clerical duties as assigned
- Work as a team with Service and Sales
- Sell the value of our services and suggest upgrades to service
- Smile while talking on the phone
Requirements
- High school diploma or GED
- Excellent listening and communication skills
- Pleasant phone voice and ability to clearly speak and be understood on the phone
- Demonstrate multitasking skills to enter accurate data and type while speaking with customers
- Remain calm and able to work under pressure when busy and help other team members
- Strong attention to detail and willingness to learn
- Excellent organization and time management skills
- Available to work Monday-Friday and Saturdays as needed
Skills
- Customer Service
- Problem Solving
- Scheduling
- Sales Appointment Setting
- Billing Inquiries
- Clerical Duties
- Teamwork
- Sales
- Communication
- Multitasking
- Attention to Detail
- Organization
- Time Management
Work Type
- Full-Time
- Part-Time
Education Level
- High school diploma or GED
Salary/Compensations
- Hourly: $15.50 - $20.00
Benefits
- Benefits start Day 1 for Full-Time Colleagues
- No Waiting Period for benefits
- Professional and Personal Growth opportunities
- Multiple avenues to grow your career
- Training and development programs
- Tuition Reimbursement benefits (for FT Colleagues)
- Health benefits including Medical, Dental, Vision, Disability, and Life Insurance
- 401(k) retirement plan with company-matching contributions
- Vacation days & sick days
- Company-paid holidays & floating holidays
About the Company
- Proud member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries.
- Trusted partner to many of the world's leading brands.
- Serves consumer and business customers across multiple industries.
- Mission: 'protect people, enhance lives, and preserve the planet.'
- A career with the Rentokil family of companies offers professional trajectory filled with opportunity.
- World-class team that rewards high performance.
- Prioritizes promoting from within.
- Company mindset prioritizes health, safety, and flexibility.
Equal Opportunity
- This company is a Drug Free workplace.
- Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.
- California residents click here to review your privacy rights.
- It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.