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About the Role
Store-in-Store Mobile Associates are the face of T-Mobile inside a warehouse/club kiosk setting, bringing energy, passion, and expertise to every customer interaction. This team excels in a high-traffic environment where technology constantly evolves, and customer needs change. Your mission is to provide outstanding experiences and help customers stay connected to what matters most.
Responsibilities
- Proactively engage with customers in a high-traffic retail environment using digital tools, communicating effectively, educating customers, and showcasing T-Mobile's warehouse/club member benefits.
- Complete training on the T-Mobile store-in-store experience, new skills, products, processes, and systems. Continuously learn and improve skills to provide the best customer experience.
- Perform skills practice, knowledge sharing, and store operations.
- Provide excellent customer experiences, being friendly, and engaging with customers.
- Connect with customers on a personal level, match their pace, establish rapport, trust, and loyalty.
- Provide exceptional service and exceed customer expectations.
- Proactively attract potential customers to drive sales activity.
- Follow up with customers, collect referrals, handle Be Back processes, and form relationships with new and existing customers.
Requirements
- High School Diploma/GED (Required)
- 6 months of customer service and/or sales experience in a retail environment (Preferred)
- At least 18 years of age
- Legally authorized to work in the United States
Skills
- Coaching
- Communication
- Consultative Selling
- Customer Communications
- Customer Education
- Customer Engagement
- Customer Needs Identification
- Customer Referrals
- Customer Satisfaction Management
- Customer Service
- Leadership
- Product Knowledge
- Relationship Building
- Sales
- Sales Prospecting
- Sales Techniques
Location
- Warehouse/club kiosk setting
Work Type
- Full-time
- Part-time
Experience Level
- 6 months of customer service and/or sales experience (Preferred)
Education Level
- High School Diploma/GED
Salary/Compensations
- $19.50 per hour base pay
- $5.00 per hour training pay
- Annualized incentive target of $18,000/year
- Guaranteed to earn $20/hour inclusive of base pay and incentives
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending account
- 401(k)
- Employee stock grants
- Employee stock purchase plan
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short-term disability
- Long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Commuter and transit programs
About the Company
- At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers.
- The secret to our success is an Un-carrier culture built on our obsession with creating extraordinary experiences—both for our people and for our customers.
- We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.
Equal Opportunity
- T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.
- Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
- If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500.