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About the Role
The Commercial Strategy & Operations Intern will support the team responsible for understanding market performance and identifying areas for improvement. This role involves working with data, building analyses and reporting, contributing to planning, and ensuring cross-functional team alignment to drive measurable market growth.
Responsibilities
- Support weekly and monthly business reviews by pulling data, analyzing performance, and turning findings into clear takeaways and actions.
- Build and maintain reporting on key customer, merchant, commercial, and ops metrics.
- Analyze customer behavior, merchant performance, market trends, and operational data to identify opportunities and risks.
- Help develop business cases, forecasts, and recommendations for growth and operational initiatives.
- Partner with cross-functional teams to coordinate priorities, document decisions, track action items, and follow up on execution.
- Improve processes, templates, and operating rhythms that help teams plan and execute more effectively.
- Research competitors, local market dynamics, and emerging opportunities to inform commercial strategy.
- Prepare concise presentations and ad hoc analyses for leadership and partner teams.
- Own a defined commercial strategy or operations project from problem framing and analysis through recommendation and implementation support.
Requirements
- Must have completed the second year of a bachelor's degree in business, economics, finance, data analytics, engineering, marketing, or a related field. Master’s are also eligible.
- Strong analytical and problem-solving skills, with the ability to break down complex questions and communicate the answer clearly.
- Proficiency with Excel or Google Sheets; experience with SQL, dashboards, or other data tools is a plus.
- Strong attention to detail and the ability to organize multiple projects, deadlines, and stakeholders.
- Clear written and verbal communication skills, with comfort presenting findings and recommendations.
- Curiosity about how businesses grow and how strong operating practices turn strategy into results.
- A proactive, collaborative approach and willingness to take ownership in a fast-moving environment.
- Prior internship, campus leadership, project, or work experience involving analysis, operations, strategy, or cross-functional collaboration is a plus.
- Must be able to work onsite and travel frequently throughout Austin, Texas, San Antonio, Texas, Houston, Texas or Phoenix, Arizona.
- Requires transportation (not company provided) and the ability to independently travel to operational sites, events, communities, and partner locations as needed.
Skills
- Excel
- Google Sheets
- SQL
- Dashboards
- Data tools
- Analytical skills
- Problem-solving skills
- Attention to detail
- Organization
- Written communication
- Verbal communication
- Presentation skills
- Collaboration
- Ownership
Location
- Austin, Texas
- San Antonio, Texas
- Houston, Texas
- Phoenix, Arizona
- Dallas, Texas
- Los Angeles, California
Work Type
- Full-time
- In-person
Experience Level
- Intern
Education Level
- Bachelor's degree in business, economics, finance, data analytics, engineering, marketing, or a related field
- Master's degree
Salary/Compensations
- $30 per hour
Benefits
- Relocation support
- Housing stipend
- Overtime pay
- Paid sick time
About the Company
- Zipline is the world’s largest and most experienced drone delivery service, on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere.
- We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably.
- Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries.
- Our customers include prominent healthcare systems, governments, retailers, restaurants and global businesses.
- Our system strengthens supply chains, reduces congestion, and gives people time back.
- With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.
- We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth.
- Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics.
- We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.
Equal Opportunity
- Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.
- Zipline is also committed to providing reasonable accommodations to individuals with disabilities.