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About the Role

As a Senior AI Agent Engineer | Federal, you will make strategic public sector customers successful with the Moveworks platform by accelerating product adoption and innovation across federal civilian, defense, and intelligence community engagements. This role operates at the intersection of Customer Success, Product Management, and Engineering, with a deep appreciation for hands-on product work, technical problem-solving, and architecting solutions. Your primary mission is to translate complex business challenges into innovative, high-impact AI solutions built on our platform, with full-stack ownership and the ability to influence product evolution.

Responsibilities

Partner deeply with federal customers throughout the entire delivery lifecycle of AI Agents on the Moveworks platform: Vision-Lock, Solution Design/Architecture, Building, Tuning, and launch.
Navigate the realities of federal procurement, ATO timelines, and agency governance.
Architect, design, and consult with federal stakeholders to develop high-impact AI solutions that leverage AI in novel and meaningful ways to solve mission-critical business challenges.
Integrate the Moveworks by ServiceNow Platform with enterprise systems (ITSM, HRIS, identity, knowledge sources) in a manner that is innovative, performant, and compliant with federal security and data-handling requirements, including deployments in FedRAMP High and IL4/IL5 environments.
Work closely with engineering and product teams on new product rollouts.
Drive product decision-making by synthesizing on-the-ground customer feedback, compliance requirements, and technical gaps unique to the public sector.
Serve as a trusted advisor to federal customers, providing strategic direction to help them overcome technical, organizational, and compliance obstacles.
Upskill agency teams to operate the product independently.
Generalize successful customer solutions into reusable templates and share learnings broadly across the team.

Requirements

U.S. citizenship required.
Eligibility to obtain and maintain a U.S. federal government security clearance (Public Trust at minimum; Secret or higher preferred depending on customer assignment).
5+ years of experience in a customer-facing technical role, such as a Forward Deployed Engineer, Solutions Engineer, Customer Success Engineer, Solutions Architect, Consulting Engineer, or Software Engineer.
Experience designing, building, and launching full-stack workflows and automations leveraging REST APIs, iPaaS automation (Workato, Azure Functions, AWS Lambdas, ServiceNow Flow Designer), or generic scripting (e.g., Python, JavaScript, Golang).
Ability to operate across multiple business functions or technical domains, demonstrating adaptability, quick-to-learn, and broad technical skills.
Experience leading projects and coordinating other team members, with strong networks across departments and key external stakeholders.
Proven ability to work independently on ambiguous problems, choosing the right approach and driving results across complex, cross-functional efforts.
Willingness and ability to travel up to 25% of the time.
Experience delivering technical solutions to U.S. federal government customers (civilian, DoD, or IC), or equivalent public sector experience.
Active security clearance (Secret, Top Secret, or TS/SCI).
Familiarity with FedRAMP Moderate/High, DoD IL4/IL5, ATO processes, and FISMA compliance concepts.
Familiarity with enterprise platforms such as ServiceNow, Jira Service Desk, Zendesk, Workday, or Okta.
Current on the latest AI tools, frameworks, and agentic design patterns — and thoughtful about how to apply them to build reliable, scalable solutions.
Must pass a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards), including a credit check, criminal/misdemeanor check and drug test.
Only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

Skills

API-based systems integration
LLM-based systems design
Prompt engineering
Context engineering
Data modeling
Technical problem-solving
Architecting solutions
Customer Success
Product Management
Engineering
REST APIs
iPaaS automation
Workato
Azure Functions
AWS Lambdas
ServiceNow Flow Designer
Python
JavaScript
Golang
ServiceNow
Jira Service Desk
Zendesk
Workday
Okta
AI tools
AI frameworks
Agentic design patterns

Location

AMS - North America and Canada

Work Type

Flexible
Remote

Experience Level

Senior
5+ years of experience

Salary/Compensations

$143,200 - $243,400

Benefits

Equity (when applicable)
Variable/incentive compensation
Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs

About the Company

ServiceNow is the AI control tower for business reinvention.
Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.
We're building an AI-native culture where technology and talent are unstoppable together.

Equal Opportunity

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.
In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.