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About the Role
The Fleet Service Manager is responsible for ensuring the seamless servicing, maintenance, and operational readiness of the autonomous vehicle fleet. They will lead a team of technicians, oversee maintenance operations, and ensure high fleet availability while adhering to safety and compliance standards. The primary goal is to maximize vehicle uptime, optimize workshop operations, and drive efficiency in fleet servicing.
Responsibilities
- Ensure high vehicle uptime by optimizing servicing/inspection schedules and minimizing downtime.
- Manage fleet maintenance costs, track expenditures, and implement cost-saving initiatives.
- Ensure all servicing and maintenance operations comply with safety regulations, industry standards, and internal policies.
- Oversee mechanical and servicing-related upgrades while minimizing operational disruptions.
- Lead and develop Fleet Servicing & Maintenance Technicians, ensuring efficient servicing operations.
- Analyze fleet maintenance data to improve servicing schedules, reduce downtime, and enhance overall fleet performance.
- Drive efficiency improvements, implement best practices, and maintain industry-leading fleet servicing operations.
Requirements
- Proven experience as a Service Manager in a dealership, fleet management, or automotive servicing environment.
- Strong ability to lead, coach, and develop a high-performing team.
- Skilled in scheduling, resource allocation, and workflow optimization.
- Deep understanding of industry safety regulations, risk management, and compliance within fleet servicing environments.
- Ability to liaise effectively with internal teams, leadership, and external partners.
- Committed to maintaining high fleet availability and operational efficiency.
- Proficiency in tracking maintenance KPIs, analyzing fleet performance data, and driving continuous improvements.
- Experienced in refining servicing workflows, implementing best practices, and adopting new technologies.
- Knowledge of ADAS technology and on-road testing requirements is highly advantageous.
- L2 Automobile Mechanic certification.
- Japanese language ability: JLPT N2 or above (fluent).
- English language ability: Fluent.
- This role is Monday to Friday.
- On-site at our office in Tokyo and Yokohama.
- All applications are required to disclose any second job as part of the application process.
- All applications will be subject to a health check before/after.
- Employment is contingent upon passing training, pre-employment checks and ongoing drug/alcohol testing, in accordance with our policy.
Skills
- Leadership
- Team Management
- Operational Management
- Project Management
- Health & Safety Compliance
- Communication
- Stakeholder Engagement
- Customer-Centric Mindset
- Results-Driven Mindset
- Data Analysis
- Performance Optimization
- Process Development
- Continuous Improvement
Location
- Tokyo
- Yokohama
Work Type
- On-site
- Full-time
Experience Level
- Extensive experience as a Service Manager
Education Level
- L2 Automobile Mechanic certification