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About the Role
Merrick Jeep Chrysler Dodge Ram is actively hiring an experienced Express Lane Service Advisor / Automotive Service Advisor / Service Writer to join our fast-paced, high-volume service department. As part of the VIP Automotive Group, we provide exceptional earning potential, long-term career growth, professional training, and a customer-focused work environment.
Responsibilities
- Schedule and manage express service appointments
- Greet customers and provide exceptional customer service
- Write repair orders (ROs) accurately and efficiently
- Assist customers with maintenance recommendations including oil changes, brakes, tires, batteries, and factory scheduled maintenance
- Recommend and upsell additional maintenance and repair services
- Communicate repair timelines, approvals, and service updates
- Coordinate workflow between technicians, dispatchers, and customers
- Ensure repair orders are properly completed and closed
- Maintain high customer satisfaction and retention scores
- Support daily operations in a fast-paced express service environment
Requirements
- Minimum 2 years of Automotive Service Advisor or Service Writer experience
- Previous dealership experience required
- Express lane or quick service experience preferred
- Strong communication, sales, and customer service skills
- Ability to multitask in a fast-paced dealership environment
- Strong organizational and problem-solving abilities
- Professional appearance and positive attitude
- Valid driver’s license with clean driving record
Skills
- Communication skills
- Sales skills
- Customer service skills
- Multitasking
- Organization
- Problem-solving
Location
- Merrick, NY
Work Type
- Full-Time
- 5-Day Work Week
Experience Level
- 2+ years of Automotive Service Advisor or Service Writer experience
Salary/Compensations
- $70,000 – $110,000+ Annual Earning Potential
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Retirement Plan with company match
- Paid Time Off (PTO, vacation, sick time, holidays)
- Employee discounts on vehicles, parts, and service
- Life Insurance
- Supplemental Benefits (STD & LTD)
- Employee Recognition Programs
- Paid Training and Career Advancement Opportunities
About the Company
- Merrick Jeep Chrysler Dodge Ram is part of the VIP Automotive Group, one of the Northeast’s leading automotive dealer groups.
- We provide exceptional earning potential, long-term career growth, professional training, and a customer-focused work environment.
- High-volume dealership with strong daily customer traffic
- Established dealership group with long-term stability
- Professional training and career development programs
- Advancement opportunities within multiple dealership locations
- Supportive management team and team-oriented culture
- Customer-focused, high CSI environment
Equal Opportunity
- Equal Opportunity Employer – All qualified applicants are encouraged to apply.