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About the Role
We are hiring a POS Support Specialist to provide phone support for application/software issues, documentation, troubleshooting, and installation of hardware and software, as well as internal testing and troubleshooting of the system.
Responsibilities
- Guide merchants through the full lifecycle, including hardware installation, software configuration, and platform training.
- Monitor client health, lead business reviews, and drive adoption strategies to ensure long-term retention and growth.
- Resolve complex technical inquiries via chat/email, facilitate platform walkthroughs, and assist with campaign management.
- Provide occasional onsite support for escalated issues and solution coordination.
- Act as the voice of the customer to collaborate with internal teams for improvements.
- Drive campaign execution and help merchants optimize their usage for maximum value.
Requirements
- 1–3+ years of hands on experience in customer, product, or technical support (SaaS experience preferred).
- Strong troubleshooting skills.
- Proficiency with CRM tools like Salesforce.
- Exceptional communication skills, with a friendly and professional tone.
- A passion for technology and delivering outstanding client experiences.
- May occasionally travel to client site for trouble shooting.
- Fluent in Chinese and English required.
Skills
- Customer support
- Product support
- Technical support
- SaaS
- Troubleshooting
- CRM tools
- Salesforce
- Communication skills
- Chinese
- English
Location
- Client site
Work Type
- Onsite support
- Travel
Experience Level
- 1-3+ years
Salary/Compensations
- CAD$60,000-CAD$70,000
Benefits
- A fair compensation package
- Company holidays
- Flexible Paid Time Off (PTO)
- Monthly Stipend
About the Company
- Chowbus is a leading Asian restaurant technology SaaS platform, with deep roots in the North American market for years.
- Currently, we stand as a pioneering enterprise in the North American Asian Restaurant SaaS sector.
- Driven by precise market positioning and efficient product services, our business has achieved doubled growth annually, covering over 30 core states and 100 key cities across the U.S., and partnering with more than 10,000 Asian restaurants.
- We build tech ecosystems that help restaurants grow, serve with heart, and uplift their communities.
- Our vision is to create a world where culturally rooted food entrepreneurs thrive everywhere.
- Within our Restaurant Technology Team, we focus on bringing value to thousands of merchant partners that are using the Chowbus platform to grow their business and attract new customers.