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About the Role
ALICE + OLIVIA is seeking a Director of Product Operations & PLM Systems to own the business process by which our product is developed and produced, and the platforms that process runs on. This is an operations role first, acting as a trusted proxy across a large product organization and turning how we work from tribal knowledge into defined, documented, adopted processes.
Responsibilities
- Own end-to-end process design across the product organization, defining who does what, when, and in what sequence against the seasonal calendar.
- Serve as the operational right hand to the SVP of Product Development & Production, representing the product organization in cross-functional decisions and carrying them through to execution.
- Define calendar milestones and gate criteria so season readiness is visible and managed.
- Diagnose whether a breakdown is a training gap, a process gap or a system gap, and fix the right one.
- Map the downstream impact of process changes before they are made, and design the handoffs between teams.
- Design process to cover the ground our platforms do not reach, including costing, sourcing and supply chain.
- Bring a clear point of view on how our processes should improve, then lead the change management to make it stick.
- Own the documentation, standard operating procedures and training that make process knowable, and keep them current.
- Lead our cross-functional expert network, driving open items to decisions with named owners.
- Own our PLM platform end to end, including configuration, taxonomy, templates, workflow design, user roles and release management.
- Partner with IT to determine which system is the source of truth for which data, and define the rules teams follow when records span platforms.
- Author business requirements and functional specifications directly, and manage our software vendors on scope, estimates and delivery.
- Evaluate customization and enhancement requests against roadmap and cost, and sequence the work that matters.
- Own data governance and the health of integrations with downstream systems.
Requirements
- 10 or more years in apparel product development, production or product operations, with a product development foundation and responsibility for process across multiple functions.
- A track record of designing and implementing operational process in a product organization.
- Deep knowledge of apparel production best practices, and a demonstrated ability to implement them in a working production environment.
- Deep fluency in the apparel product lifecycle, including line planning, tech packs, fitting sessions, grading, costing, sourcing handoff and production release.
- Hands-on ownership or administration of an enterprise PLM platform.
- Experience where PLM is integrated with ERP and other downstream systems, including master data governance.
- Working knowledge of 3D design tooling such as CLO3D and how it intersects with pattern and specification data.
- Experience writing business requirements that vendors and technical teams can build against without translation.
- Hands-on change management experience across teams that did not want to change how they work.
- The judgment and presence to operate as a senior leader's proxy in rooms where decisions get made.
- Experience in a contemporary or luxury fashion environment operating on a compressed seasonal calendar.
- Experience with Lectra Kubix Link specifically.
- Exposure to vendor or supplier portal implementations.
- Familiarity with the planning and ERP platforms that sit adjacent to PLM in a product lifecycle.
- Experience managing software vendors through contract, scope, and delivery negotiation.
- Experience building training programs for non-technical users across a large organization.
Skills
- PLM platform administration
- Configuration
- Taxonomy
- Template design
- Workflow design
- User roles
- Release management
- Data governance
- Integration health
- 3D design tooling (e.g., CLO3D)
- Business requirements writing
- Functional specifications writing
- Vendor management
- Change management
- Cross-functional leadership
- Process design
- Process documentation
- Standard operating procedures
- Training program development
Location
- NY
Work Type
- Full-time
Experience Level
- Director
- Senior level
Salary/Compensations
- $150,000 - $175,000
About the Company
- ALICE + OLIVIA is a contemporary fashion brand.