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About the Role
The Fleet Service Manager is responsible for ensuring the seamless servicing, maintenance, and operational readiness of the autonomous vehicle fleet. This role leads a team of technicians, oversees maintenance, and aims to maximize vehicle uptime and optimize workshop operations. It requires strong leadership and collaboration to align servicing efforts with business needs, driving best practices in vehicle maintenance.
Responsibilities
- Ensure high vehicle uptime by optimizing servicing/inspection schedules and minimizing downtime.
- Manage fleet maintenance costs, track expenditures, and implement cost-saving initiatives.
- Ensure all servicing and maintenance operations comply with safety regulations, industry standards, and internal policies.
- Oversee mechanical and servicing-related upgrades while minimizing operational disruptions.
- Lead and develop Fleet Servicing & Maintenance Technicians, ensuring efficient servicing operations.
- Analyze fleet maintenance data to improve servicing schedules, reduce downtime, and enhance overall fleet performance.
- Drive efficiency improvements, implement best practices, and maintain industry-leading fleet servicing operations.
Requirements
- Extensive experience as a Service Manager in a dealership, fleet management, or automotive servicing environment.
- Strong ability to lead, coach, and develop a high-performing team of Fleet Servicing & Maintenance Technicians.
- Skilled in scheduling, resource allocation, and workflow optimisation to ensure efficient servicing operations.
- Deep understanding of industry safety regulations, risk management, and compliance within fleet servicing environments.
- Ability to liaise effectively with internal teams, leadership, and external partners to align maintenance operations with business needs.
- Committed to maintaining high fleet availability and operational efficiency while meeting business objectives.
- Proficiency in tracking maintenance KPIs, analysing fleet performance data, and driving continuous improvements.
- Experienced in refining servicing workflows, implementing best practices, and adopting new technologies to enhance efficiency.
- Knowledge of ADAS technology and on-road testing requirements is highly advantageous.
- L2 Automobile Mechanic certification.
- Japanese language ability: JLPT N2 or above (fluent).
- English language ability: Fluent.
- This role is Monday to Friday.
- All applications are required to disclose any second job as part of the application process.
- All applications will be subject to a health check before/after.
- Employment is contingent upon passing training, pre-employment checks and ongoing drug/alcohol testing, in accordance with our policy.
Skills
- Leadership
- Team Management
- Operational Management
- Project Management
- Health & Safety Compliance
- Communication
- Stakeholder Engagement
- Customer-Centric Mindset
- Results-Driven Mindset
- Data Analysis
- Performance Optimization
- Process Development
- Continuous Improvement
- ADAS technology knowledge
- Japanese language proficiency
- English language proficiency
Location
- Tokyo
- Yokohama
Work Type
- On-site
- Full-time
Experience Level
- Extensive experience in automotive fleet servicing
- Proven leadership and team management experience
- Operational and project management expertise
- Health & Safety compliance knowledge
- Data analysis and performance optimization proficiency
- Process development and continuous improvement experience
Education Level
- L2 Automobile Mechanic certification