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About the Role
As a member of Zip's GTM Strategy & Operations team, you will partner with the Customer Success organization, owning the operating rhythms, models, and metrics for customer coverage, retention, and growth. You will bring structure to a fast-scaling organization by standardizing post-sales work methods and driving cross-functional collaboration for a cohesive customer experience.
Responsibilities
- Own post-sales operations, including book design, rebalancing, segmentation, metrics, and reporting.
- Serve as a strategic thought partner for post-sales leadership and executives, solving complex problems and framing key decisions.
- Drive the GTM cadence and accountability by managing operating rhythms such as book reviews, renewal forecasts, at-risk and churn reviews, QBRs, and leadership syncs.
- Lead cross-functional execution across Sales, Marketing, CS, Product, and Finance to advance strategic initiatives and ensure team alignment.
- Utilize SQL, spreadsheets, and BI tools for analysis, assumption validation, and uncovering insights to improve GTM execution and drive growth.
- Own special projects, including building renewal forecast processes and redefining health score systems.
Requirements
- 8+ years of experience in customer success/post-sale operations, sales strategy, revenue operations, consulting, investing, or a similar high-performance environment.
- Strong analytical and modeling skills, with fluency in Excel/Sheets and proficiency in SQL or willingness to learn.
- Deep understanding of the post-sale customer lifecycle and SaaS business models.
- Familiarity with retention and expansion metrics (NRR, GRR, churn), account health, CSM/Solutions Consultant coverage models, and implementation/time-to-value velocity.
- Experience working with RevOps systems such as Salesforce, Gong, Superset, and others.
- Excellent written and verbal communication skills, with the ability to structure thinking clearly, write concise memos, and present to executives.
- High attention to detail, with a focus on problem-solving and setting a high quality bar.
- High bias for action, with the ability to move fast, think in tradeoffs, and find solutions.
- Technically inclined, comfortable with systems like Salesforce Flows and data integration.
- Collaborative mindset, with the ability to drive alignment across stakeholders.
- Proven operator with experience managing large, ambiguous projects requiring both strategic thinking and tactical execution.
Skills
- SQL
- Spreadsheets
- BI tools
- Salesforce
- Gong
- Superset
- Excel
- Sheets
Location
- SF
- NY
Work Type
- Full-time
Experience Level
- 8+ years
Salary/Compensations
- $153,000 - $189,000
Benefits
- Start-up equity
- Full health, vision & dental coverage
- Catered lunches & dinners for SF or NY employees
- Commuter benefit
- Team building events & happy hours
- Flexible PTO
- Apple equipment plus home office budget
- 401k plan
About the Company
- Zip is the AI platform for enterprise procurement, designed for collaboration between humans and agents.
- The platform helps companies secure resources for faster innovation by orchestrating procurement across teams, tools, and suppliers.
- Trusted by enterprises like T-Mobile, OpenAI, AMD, Mars, and Dollar Tree, Zip has facilitated over $8 billion in savings and processed over $500 billion in spend.
- The Zip team comprises product leaders from Apple, Airbnb, and Meta, alongside former procurement leaders from major organizations.
- Zip has raised $371 million, achieving a $2.2 billion valuation, and has received recognition from Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups.
Equal Opportunity
- We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong.
- We encourage all candidates to apply even if your experience doesn't exactly match up to our job description.