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About the Role

The Associate Community Manager is responsible for marketing the community, achieving leasing targets, and prioritizing prospect and resident needs with professionalism and courtesy.

Responsibilities

• Prepare marketing plans and develop new strategies to meet occupancy goals.
• Monitor leasing reports to make pricing recommendations for optimal rent growth.
• Ensure leasing staff compliance with corporate procedures and Fair Housing laws.
• Accurately enter data in Entrata for quality follow-up.
• Project a favorable image of the community to achieve property objectives.
• Generate and track prospective resident traffic using effective marketing techniques.
• Conduct all tasks necessary to close the sale, including appointments, tours, and follow-up.
• Complete and submit required materials such as market surveys, marketing calendars, and guest cards.
• Ensure social media channels are updated regularly to promote the property.
• Oversee renewal kick-off, including planning events and implementing Community Ambassador zone walks.
• Ensure confidentiality of client, resident, and company information.
• Attend and contribute to all staff meetings.
• Understand and adhere to Landmark Properties policies and procedures.
• Maintain a clean and professional work environment.
• Report time and attendance accurately.
• Understand and communicate lease documents and addendums to residents and prospective residents.
• Participate in move-in and move-out activities.
• Manage time efficiently and effectively.
• Assist in corporate projects as requested.
• Maximize revenue and occupancy.
• Operate marketing activities within the marketing budget.
• Ensure Landmark LEASE protocols are practiced by all staff members.
• Train leasing staff on campus marketing and locations frequented by students.
• Train leasing staff on reviewing and explaining lease documents and addendums.
• Understand and exceed the needs and expectations of residents, prospective residents, clients, and vendors.
• Maintain active and effective communication with residents, parents, and university personnel.
• Create and distribute the monthly newsletter and resident communications.
• Direct roommate mediation and resolution of resident conflicts.
• Participate in resident retention programs.
• Assist the Community Manager in creating and implementing a successful turn plan.
• Regularly walk the property to identify and address maintenance issues.
• Assist the Community Manager and maintenance team in quarterly unit inspections.
• Understand, communicate, and enforce community safety, emergency, and fire evacuation policies.
• Document and address resident behaviors that violate the law or lease agreement.
• Identify and report safety and security risks to the Community Manager.
• Prepare and submit incident reports in the absence of the Community Manager.
• Assist the Community Manager in handling emergency situations.

Requirements

• Must maintain a level of professionalism and courtesy.
• Must understand the needs and expectations of residents, prospective residents, clients, and vendors and exceed their expectations.
• Must maintain active and effective communication with residents, parents, and university personnel.
• Must understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures, providing emergency response and referral services and resources.
• Must document and address behaviors of residents that violate the law or the community lease agreement.
• Must identify and report safety and security risks to the Community Manager.
• Must be able to prepare and submit incident reports in the absence of the Community Manager.
• Must be able to assist the Community Manager in handling emergency situations in conjunction with the corporate team.

Skills

• Marketing
• Leasing
• Customer Service
• Communication
• Time Management
• Financial Management
• Personnel Training
• Risk Control
• Social Media Management

Location

• Onsite

Work Type

• Full-time

Experience Level

• Associate

About the Company

• Landmark Properties is an equal opportunity employer.
• We celebrate diversity and are committed to creating an inclusive environment for all employees.

Equal Opportunity

• Landmark Properties is an equal opportunity employer.
• We celebrate diversity and are committed to creating an inclusive environment for all employees.