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About the Role

As an Implementation Lead, you will serve as the strategic bridge between cutting-edge technology solutions and client success. You will lead high-impact implementations for enterprise clients, coordinating project teams of approximately 10 professionals through complex system transitions while ensuring exceptional delivery quality. This role offers the unique opportunity to shape client relationships, drive methodology excellence, and directly influence the success of transformational projects in the defined benefits administration industry.

Responsibilities

Lead end-to-end delivery of high-quality implementations and ongoing production support for enterprise client projects
Partner with clients to validate project scope, timelines, and delivery methodology, ensuring smooth transitions to new solutions
Establish and maintain client-specific success criteria for long-term relationship excellence
Identify and mitigate risks to client satisfaction while developing proactive resolution strategies
Own and champion our implementation methodology, presenting it confidently to clients and establishing robust project governance
Provide strategic guidance and coordination to implementation teams of approximately 10 professionals, including Functional Leads and Business Analysts
Drive continuous improvement by identifying methodology enhancements and sharing insights with leadership
Collaborate seamlessly with Project Managers, Functional Leads, and product development teams to deliver optimal solutions
Navigate complex stakeholder relationships, serving as the key spokesperson for internal methodology and project decisions
Control project scope based on contractual agreements while maintaining positive client relationships
Proactively identify opportunities for product enhancements that drive meaningful business improvements for clients

Requirements

Bachelor's degree in administration, computer science, actuarial mathematics, business analysis, or related field
10+ years of experience in pension plan management, workflow management system implementation, or administrative process automation
Demonstrated aptitude for technology and system development lifecycle
Implementation methodology ownership and presentation experience
Scope control based on contracts
Proficiency in current computer technologies
Strong project leadership abilities
Ability to provide day-to-day guidance to implementation teams
Team engagement and coordination
Organizational effectiveness
Excellent written and verbal communication skills
Ability to express technical concepts clearly
Ability to influence people (internally and with clients)
Strong problem-solving skills
Risk identification and mitigation strategy development
Collaborative working style with Project Managers and product development teams
Experience with pension administration software systems
Bilingualism would be considered an asset
Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its international scope.
Personnel Security Screening conducted through the Government of Canada may be required.

Skills

Decisive under pressure
Influential communicator
Adaptive presenter
Technical translator
Positive team catalyst
Process innovator
Knowledge multiplier
Exceptional communicator
Technology-savvy
Reliable performer
Multi-tasking expert

Location

Remote

Work Type

Remote
In-office option

Experience Level

10+ years of experience

Education Level

Bachelor's degree

Salary/Compensations

$98,000 - $115,000

Benefits

Comprehensive total rewards package highlighting competitive salary and bonus structures
Minimum 3 weeks of vacation
Flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both
Generous company matched pension
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities

About the Company

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

Equal Opportunity

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.