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About the Role
Serve as a strategic leader and trusted advisor to high-value clients, overseeing complex logistics projects while driving account growth and profitability. This role combines senior-level client relationship management, commercial leadership, and operational oversight, playing a key role in expanding strategic accounts, mentoring junior team members, and contributing to broader business initiatives and growth strategies.
Responsibilities
- Serve as the senior point of contact for key and high-value client accounts
- Build and maintain long-term partnerships and act as a trusted advisor on logistics strategy
- Develop a strong understanding of client objectives to identify growth opportunities and enhance service delivery
- Lead client meetings, presentations, and business reviews
- Manage and grow a portfolio of strategic accounts, driving revenue expansion and profitability
- Identify cross-selling and upselling opportunities across service lines
- Support new business development through networking, referrals, and industry engagement
- Support leadership and contribute to pricing strategies and market positioning initiatives
- Oversee successful execution of complex domestic and international logistics projects from inception to completion
- Ensure projects are delivered on time, within budget, and to the highest service standards
- Act as the escalation point for operational challenges and client issues
- Coordinate cross-functional teams to ensure seamless delivery across all service areas
- Manage account financials, including quoting, billing, cost control, and margin optimization
- Monitor and manage project profitability and implement strategic adjustments when needed
- Achieve and exceed individual revenue targets
- Provide forecasting, reporting, and performance insights to leadership
- Ensure accuracy and compliance of all regulatory documentation, including CITES, NOAA, and U.S. Fish & Wildlife requirements
- Maintain expertise in international shipping regulations and risk management/mitigation
- Ensure all client deliverables meet legal, insurance, and company standards
- Mentor and support Account Managers and junior team members
- Share best practices and contribute to team development
- Provide guidance on complex accounts and support issue resolution
- Foster a collaborative and high-performing team environment
- Partner with senior leadership on key accounts and strategic initiatives
- Collaborate with global offices to ensure service consistency and excellence
- Support internal process improvements that increase operational efficiency and enhance client outcomes
- Champion service standards and brand values
- Analyze client feedback and implement improvements
- Lead post-project reviews to drive operational efficiency and innovation
- Comply with all company policies, procedures, and Health & Safety regulations
- Act in the best interests of the organization and its clients
- Represent the company as a senior ambassador in all professional interactions
Requirements
- 7–10+ years of account management experience within fine art logistics, auction houses, design, luxury services, or a related industry
- Demonstrated success managing complex, high-value client accounts and revenue-generating portfolios
- Strong commercial acumen with a proven ability to drive account growth, profitability, and client retention
- In-depth knowledge of logistics operations, import/export compliance, and pricing strategies
- Experience mentoring, coaching, or supporting junior team members
Skills
- Leadership
- Communication
- Presentation
- Negotiation
- Proficiency in Microsoft Office Suite
- HubSpot (training provided)
- Moveware (training provided)
Location
- Brooklyn, NY
Work Type
- Full-time
Experience Level
- Senior-level
- 7-10+ years
Education Level
- Bachelor’s degree or equivalent professional experience
About the Company
- A global leader in fine art logistics
- Partner with prestigious, high-value clients
- Collaborative, high-performance environment with strong leadership support