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About the Role

In the Specialist, Concierge Services role, you’ll interface with Yext's entire Enterprise product suite. You will gain a comprehensive understanding of complex enterprise businesses’ digital strategy/goals while providing personalized, consultative, and technical support.

Responsibilities

Establish yourself as a dependable, solution-oriented Yextpert who can creatively and professionally advise clients on digital presence best practices
Troubleshoot platform and client-specific inquiries via telephone and email support and maintain inbound queue management strategies to ensure adherence to the SLA
Provide consultative and training services through 1:1 and group advisory settings via phone calls, webinars, and virtual meetings
Craft help articles and other support materials to empower users to serve themselves
Interpret customer requests, tailor your conversations according to their needs, and effectively communicate these needs to ensure we are exceeding client expectations
Work cross-functionally with Client Success, Operations, Engineering and Product teams to deliver full 360-support and surface trends that enhance the end-user experience
Ideate, build and scale new ways of thinking about the value Concierge Services brings to clients as well as our internal operational efficiency
Specialize in client and industry knowledge to become a Client/Industry Subject Matter Expert by participating in account meetings and documenting new features and client-specific processes
Maintain a focus on excellence by meeting or exceeding quarterly targets, including Quality Assurance (QA), Customer Satisfaction (CSAT), productivity (solves/AHT)

Requirements

BA/BS degree or a similar college-level education
Interest in pursuing a career in Customer Success within the SAAS space
Customer-facing experience desired (retail, hospitality, online support, etc.)
The ability to think creatively, analyze, and understand complicated and abstract ideas
Outstanding and effective interpersonal skills
Evidence of taking leadership or distinguishing yourself from your peers, especially in team or social activities
Ability to work quickly and independently with excellent time management skills
Excellent written and verbal communication skills that can be tailored to a broad range of people
Strong computer skills, including typing skills, and the ability to adapt quickly to new programs
A knack for synthesizing technical concepts into digestible bits of information and effectively convey this information to others
Ability to work 40 hours/week and overtime as needed
Ability to work non-standard work week (ie Sun - Thur or Tues - Sat) and/or non-standard hours (ie 11AM to 8PM EST)

Skills

Digital presence best practices
Platform and client-specific inquiry troubleshooting
Inbound queue management
Consultative and training services
Help article and support material creation
Customer request interpretation
Cross-functional collaboration
Subject Matter Expertise
Quality Assurance (QA)
Customer Satisfaction (CSAT)
Productivity (solves/AHT)
Computer skills
Typing skills
Synthesizing technical concepts

Work Type

Full-time

Education Level

BA/BS degree or a similar college-level education

Salary/Compensations

$45,900—$111,500 USD

Benefits

Medical benefits
Dental benefits
Vision benefits
Life insurance
Short term disability
Long-term disability
401(k) retirement plan
Vacation leave
Sick leave

About the Company

Yext (NYSE: YEXT) is the enterprise agentic marketing platform. Built on the world's most comprehensive structured data platform for local businesses, Yext gives brands and their partners the visibility intelligence to win every moment of discovery – across AI and traditional search. Yext's API-first architecture connects structured data to APIs, MCP servers, and generative interfaces, so partners and developers can build purpose-built experiences on the same infrastructure powering Yext's own products. Thousands of brands and digital marketing partners in financial services, healthcare, retail, hospitality, and food rely on Yext to manage, measure, and optimize visibility at scale.

Equal Opportunity

Yext is an equal opportunity employer committed to building a results-driven, engaging culture where every employee has the opportunity to contribute to the success of the Company, perform at the highest possible level, and grow their skills and capabilities. Yext welcomes employees and applicants of all backgrounds and demographics, and does not engage in discrimination on the basis of any protected characteristic recognized under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. The Company believes a broad variety of life experiences across the Yext team is critical to its mission to help every business in the world be visible everywhere customers search. By seeking out fresh perspectives and fostering a positive interview experience and employee experience, Yext can remain at the forefront of innovation, and better serve its customers.
It is Yext’s policy to provide reasonable accommodations to people with disabilities as required by applicable law. If you have a disability that requires an accommodation in completing this application, interviewing, or participating in the employee selection process, please complete this form.