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About the Role
Zipline is seeking a Commercial Strategy & Operations Intern to support market growth by analyzing local realities, improving decision-making, and driving measurable results. This role involves working with data, building analyses, and ensuring cross-functional alignment to enhance customer, merchant, and market performance.
Responsibilities
- Support weekly and monthly business reviews by pulling data, analyzing performance, and turning findings into clear takeaways and actions.
- Build and maintain reporting on key customer, merchant, commercial, and ops metrics.
- Analyze customer behavior, merchant performance, market trends, and operational data to identify opportunities and risks.
- Help develop business cases, forecasts, and recommendations for growth and operational initiatives.
- Partner with cross-functional teams to coordinate priorities, document decisions, track action items, and follow up on execution.
- Improve processes, templates, and operating rhythms that help teams plan and execute more effectively.
- Research competitors, local market dynamics, and emerging opportunities to inform commercial strategy.
- Prepare concise presentations and ad hoc analyses for leadership and partner teams.
- Own a defined commercial strategy or operations project from problem framing and analysis through recommendation and implementation support.
Requirements
- Must have completed the second year of a bachelor's degree in business, economics, finance, data analytics, engineering, marketing, or a related field. Master’s are also eligible.
- Strong analytical and problem-solving skills, with the ability to break down complex questions and communicate the answer clearly.
- Proficiency with Excel or Google Sheets; experience with SQL, dashboards, or other data tools is a plus.
- Strong attention to detail and the ability to organize multiple projects, deadlines, and stakeholders.
- Clear written and verbal communication skills, with comfort presenting findings and recommendations.
- Curiosity about how businesses grow and how strong operating practices turn strategy into results.
- A proactive, collaborative approach and willingness to take ownership in a fast-moving environment.
- Prior internship, campus leadership, project, or work experience involving analysis, operations, strategy, or cross-functional collaboration is a plus.
- Must be able to work onsite and travel frequently throughout Austin, Texas, San Antonio, Texas, Houston, Texas or Phoenix, Arizona.
- Requires transportation (not company provided) and the ability to independently travel to operational sites, events, communities, and partner locations as needed.
Skills
- Excel
- Google Sheets
- SQL
- Dashboards
- Data tools
- Analytical skills
- Problem-solving skills
- Attention to detail
- Organizational skills
- Written communication skills
- Verbal communication skills
- Presentation skills
Location
- Austin, Texas
- San Antonio, Texas
- Houston, Texas
- Phoenix, Arizona
- Dallas, Texas
- Los Angeles, California
Work Type
- Full-time
- In-person
Experience Level
- Intern
Education Level
- Bachelor's degree in business, economics, finance, data analytics, engineering, marketing, or a related field
- Master's degree
Salary/Compensations
- $30 per hour
Benefits
- Relocation support
- Housing stipend
- Overtime pay
- Paid sick time
About the Company
- Zipline is the world’s largest and most experienced drone delivery service, aiming to serve all humans equally by providing access to essential goods anytime, anywhere.
- They design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably.
- Zipline operates on four continents, making a delivery every 30 seconds and has completed millions of deliveries, including medical supplies, food, and retail products.
- Their customers include major healthcare systems, governments, retailers, and global businesses.
- The company's system strengthens supply chains, reduces congestion, and has safely flown over 140 million commercial autonomous miles.
- Zipline is redefining access to healthcare, consumer products, and food globally.
- They are looking for practical problem solvers who thrive on real-world challenges and rapid growth, motivated by building systems with a meaningful impact.
Equal Opportunity
- Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.
- Zipline is also committed to providing reasonable accommodations to individuals with disabilities.