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About the Role

The Fleet Service Manager is responsible for ensuring the seamless servicing, maintenance, and operational readiness of the autonomous vehicle fleet. Leading a team of Fleet Servicing & Maintenance Technicians, they oversee preventive and reactive maintenance, ensuring high fleet availability while adhering to strict safety and compliance standards. Their primary goal is to maximise vehicle uptime, optimise workshop operations, and drive efficiency in fleet servicing.

Responsibilities

Ensure high vehicle uptime by optimising servicing/inspection schedules and minimising downtime.
Manage fleet maintenance costs, track expenditures, and implement cost-saving initiatives without impacting service quality.
Ensure all servicing and maintenance operations comply with safety regulations, industry standards, and internal policies.
Oversee mechanical and servicing-related upgrades while minimising operational disruptions.
Lead and develop Fleet Servicing & Maintenance Technicians, ensuring efficient servicing operations.
Analyse fleet maintenance data to improve servicing schedules, reduce downtime, and enhance overall fleet performance.
Drive efficiency improvements, implement best practices, and maintain industry-leading fleet servicing operations.

Requirements

Proven Experience in Automotive Fleet Servicing – Extensive experience as a Service Manager in a dealership, fleet management, or automotive servicing environment.
Strong ability to lead, coach, and develop a high-performing team of Fleet Servicing & Maintenance Technicians.
Skilled in scheduling, resource allocation, and workflow optimisation to ensure efficient servicing operations.
Deep understanding of industry safety regulations, risk management, and compliance within fleet servicing environments.
Ability to liaise effectively with internal teams, leadership, and external partners to align maintenance operations with business needs.
Committed to maintaining high fleet availability and operational efficiency while meeting business objectives.
Proficiency in tracking maintenance KPIs, analysing fleet performance data, and driving continuous improvements.
Experienced in refining servicing workflows, implementing best practices, and adopting new technologies to enhance efficiency.
Knowledge of ADAS technology and on-road testing requirements is highly advantageous.
L2 Automobile Mechanic certification.
This role is Monday to Friday.
All applications are required to disclose any second job as part of the application process.
All applications will be subject to a health check before/after.
Employment is contingent upon passing training, pre-employment checks and ongoing drug/alcohol testing, in accordance with our policy.
If you require any accommodations or adjustments to participate fully in our interview process, please let us know.
If you’re passionate about self-driving cars and think you have what it takes to make a positive impact on the world, we encourage you to apply.

Skills

Leadership
Team Management
Operational Oversight
Project Management
Health & Safety Compliance
Communication
Stakeholder Engagement
Customer-Centric Mindset
Results-Driven Mindset
Data Analysis
Performance Optimization
Process Development
Continuous Improvement
Japanese language ability: JLPT N2 or above (fluent)
English language ability: Fluent

Location

Tokyo
Yokohama

Work Type

On-site
Full-time

Experience Level

Extensive experience as a Service Manager

Education Level

L2 Automobile Mechanic certification

About the Company

Founded in 2017, Wayve is the leading developer of Embodied AI technology.
Our advanced AI software and foundation models enable vehicles to perceive, understand, and navigate any complex environment, enhancing the usability and safety of automated driving systems.
Our vision is to create autonomy that propels the world forward.
Our intelligent, mapless, and hardware-agnostic AI products are designed for automakers, accelerating the transition from assisted to automated driving.
In our fast-paced environment big problems ignite us—we embrace uncertainty, leaning into complex challenges to unlock groundbreaking solutions.
We aim high and stay humble in our pursuit of excellence, constantly learning and evolving as we pave the way for a smarter, safer future.
At Wayve, your contributions matter.
We value diversity, embrace new perspectives, and foster an inclusive work environment; we back each other to deliver impact.
Make Wayve the experience that defines your career!

Equal Opportunity

Wayve is committed to creating an inclusive interview experience.
We are committed to creating a diverse, fair and respectful culture that is inclusive of everyone based on their unique skills and perspectives, and regardless of sex, race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, veteran status, pregnancy or related condition (including breastfeeding) or any other basis as protected by applicable law.
For US candidates only, please visit E-Verify Notice and Participation and Right to Work
We will not ask about marriage or pregnancy, care responsibilities or disabilities in any of our job adverts or interviews.
However, we do look to capture information about care responsibilities, and disabilities among other diversity information as part of an optional DEI Monitoring form to help us identify areas of improvement in our hiring process and ensure that the process is inclusive and non-discriminatory.