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About the Role
As a Flat Rate Technician, you will perform repairs and maintenance work in accordance with factory and dealership specifications and time standards for an excellent customer experience. You will have the opportunity to make a positive impact on our organization and customers every day.
Responsibilities
- Perform repairs and maintenance work in accordance with factory and dealership specifications and time standards.
- Ensure customers have a world-class service experience at every step along their ownership journey, especially in vehicle repairs.
- Provide unparalleled technical knowledge and expertise to help repair and maintain vehicles to the highest factory and dealership standards.
- Clearly and effectively communicate technical information regarding customer vehicles to Service Advisors.
- Comply with all manufacturer standards of quality and timeliness for repairs and maintenance work.
- Ensure all estimates and work orders are accurate.
- Understand and comply with all federal, state, and local regulations that affect shop operations, such as handling and disposal of hazardous waste, OSHA, and use of safety and health personal protective equipment.
Requirements
- 3+ years of dealership experience.
- Genuine interest in providing an exceptional customer experience.
- Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
- Strong work ethic with the ability to work in a fast-paced, results-driven environment.
- Safe working knowledge of shop tools and equipment.
- Ability to work well in a team environment.
- Knowledge of automotive systems, tools, and repair processes.
- Outstanding attention to detail with a commitment to quality.
- Ability to use technical reference materials and technical manuals in written and online formats.
- Ability to communicate technical terms to non-technical audience.
- Ability to follow processes to ensure quality and safety.
- Effective time management skills and ability to prioritize.
- Will lift over 50 pounds with assistance device required and/or frequent lifting or carrying of objects weighing up to or over 35 pounds with assistance device available as needed.
- Employee will be standing for prolonged periods of time.
- Ability to push, pull, climb, stoop, kneel, reach, grasp, and walk on a regular basis.
- Involves repetitive motion.
- Ability to talk and hear.
- High school diploma or the equivalent.
- Two-year related experience or equivalent combination of education and experience.
Skills
- Exceptional customer service skills
- Excellent communication skills including the ability to listen to customers and determine how to assist them
- Brand knowledge is preferred, but not required.
- ASE Certification is preferred
Location
- BMW Service Center
Work Type
- Full-time
- Onsite
Experience Level
- Experienced Technician
- 2 years related experience
Education Level
- High school diploma or equivalent
- Associate's degree (A. A.) or equivalent from two-year College or technical school preferred
Salary/Compensations
- Up to $10,000 sign-on bonus available for experienced Technicians!
Benefits
- Comprehensive benefits program, including health care options (medical, dental, and vision)
- 401k savings and retirement plan with company match.
- Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.
About the Company
- BMW Service Center, a Penske Automotive Group dealership.
- Penske Automotive Group (PAG) strives to create a positive and challenging workplace that promotes excellence and achievement, and aims to deliver the very best experience possible to customers.
- Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
- Proudly named to Glassdoor's Best Places to Work
- Values-driven culture built on integrity, professionalism, excellence, and teamwork.
- State-of-the-art facilities and excellent working conditions.
Equal Opportunity
- Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace.
- Some positions may require applicants to possess a valid driver's license and have a good driving record.