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About the Role

The Forward Deployed Architect (FDA) combines enterprise-grade technical design with business acumen to shape how strategic customers adopt Atlassian as their operating system for work. This role focuses on architectural design and business transformation, not hands-on engineering, and involves embedding with strategic accounts to drive adoption and transformation.

Responsibilities

Design the customer's System of Work across functions using Jira, Confluence, Rovo, and the broader Atlassian platform.
Lead process and workflow transformation from current state to future state, including operating model design, Center of Excellence structures, RACI, governance, and platform team design.
Expand Atlassian beyond the development buyer into HR, Finance, Marketing, PMO, Operations, and other business teams through cross-functional workflow design.
Drive AI adoption for knowledge workers through practical, workflow-based use cases embedded into daily work.
Support adoption through change management, enablement, and success metrics.
Own and evolve the System of Work blueprint based on outcomes, feedback, and usage data.
Own the target-state architecture for strategic enterprise customers across the Atlassian System of Work — Plans, Goals, Work, Knowledge, Code, and AI (Rovo, Teamwork Graph, Atlassian Intelligence).
Design across the full stack: multi-tenant SaaS, identity & SSO (SAML/OIDC/SCIM), data residency, integration patterns (REST/GraphQL/event-driven), Forge & Connect app strategy, Marketplace ecosystem, and migration paths (Server/DC → Cloud, Cloud-to-Cloud).
Co-design AI-native workflows — Rovo agents, knowledge grounding, Teamwork Graph enrichment, AI governance, and human-in-the-loop patterns.
Ship durable artifacts — reference architectures, ADRs, Forge prototypes, Terraform/IaC modules, Compass scorecards, automation rule libraries — that survive past the engagement.
Lead executive discovery with CIOs, CTOs, VPs of Engineering, and Heads of Platform — translating business outcomes into capability roadmaps and phased delivery plans.
Orchestrate execution across SE, SA, TAS/FDE, Professional Services, Partners, and customer stakeholders.
Close the loop with Product — capture patterns from the field and convert them into prioritized, well-articulated product and platform requirements.
Mentor and uplevel Senior Solutions Engineers, Professional Services Architects, and Partner architects.
Represent Atlassian externally through conference talks, reference architecture publications, and Developer Community contributions.

Requirements

8+ years in customer-facing technical, advisory, consulting, or transformation roles.
A track record of owning and delivering end-to-end transformations at Fortune 1000, large regulated, or public sector customers.
Executive presence and exceptional written communication; able to produce a memo, ADR, or design doc that stands up to executive review.
Strong workflow and systems thinking, including the ability to map complex processes and design scalable ways of working across business functions.
Comfort with enterprise architecture concepts: cloud-native design, integration patterns, identity, security, and data.
Ability to prototype, debug, and read code in at least one of: Java/Kotlin, TypeScript/Node, Python.
Cross-functional credibility with IT, PMO, HR, Finance, and senior business stakeholders.
Willingness to travel up to 50% and operate across customer time zones.
Deep cloud-native architecture experience on AWS or equivalent hyperscaler, including multi-region, multi-tenant SaaS, identity, security, and data.
Prior experience at a SaaS vendor's Forward Deployed, Customer Engineering, or Professional Services team.
Or senior architect / Principal Consultant experience at a major SI or Atlassian Solution Partner with a track record of leading platform transformations.
Management or technology consulting background, including Big 4, boutique, or internal strategy.
Domain depth in one or more of: DevOps / Platform Engineering, ITSM/ESM, Agile-at-Scale, FSI, Public Sector, Healthcare.
Experience designing on Forge, the Atlassian Marketplace ecosystem, or large Atlassian Cloud migrations.
AI/LLM architecture experience including RAG, knowledge graphs, agent design, and AI governance.
Relevant certifications such as ACP, AWS Solutions Architect Professional, TOGAF, or CISSP.
Public artifacts including conference talks, open source contributions, published reference architectures, or blogs.

Skills

Jira
Confluence
Rovo
Atlassian platform
AI adoption
Change management
Enablement
Success metrics
System of Work blueprint
Target-state architecture
Multi-tenant SaaS
Identity & SSO (SAML/OIDC/SCIM)
Data residency
Integration patterns (REST/GraphQL/event-driven)
Forge & Connect app strategy
Marketplace ecosystem
Migration paths (Server/DC → Cloud, Cloud-to-Cloud)
AI-native workflows
Rovo agents
Knowledge grounding
Teamwork Graph enrichment
AI governance
Human-in-the-loop patterns
Reference architectures
ADRs
Forge prototypes
Terraform/IaC modules
Compass scorecards
Automation rule libraries
Executive discovery
Capability roadmaps
Phased delivery plans
Product and platform requirements
Cloud-native design
Java/Kotlin
TypeScript/Node
Python
AWS
DevOps / Platform Engineering
ITSM/ESM
Agile-at-Scale
FSI
Public Sector
Healthcare
Atlassian Marketplace ecosystem
RAG
Knowledge graphs
Agent design
ACP
AWS Solutions Architect Professional
TOGAF
CISSP

Location

United States

Work Type

Office
Home
Combination of office and home
Full-time

Experience Level

8+ years in customer-facing technical, advisory, consulting, or transformation roles
Fortune 1000, large regulated, or public sector customer transformation experience
Senior architect / Principal Consultant experience
Management or technology consulting background

Education Level

Relevant certifications such as ACP, AWS Solutions Architect Professional, TOGAF, or CISSP.

Salary/Compensations

Zone A: $180,000 - $235,000
Zone B: $162,000 - $211,500
Zone C: $149,400 - $195,050

Benefits

Health and wellbeing resources
Paid volunteer days
Benefits, bonuses, commissions, and equity may be available

About the Company

Atlassian's software products help teams all over the planet and our solutions are designed for all types of work.
Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success.

Equal Opportunity

We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
All your information will be kept confidential according to EEO guidelines.
We can support with accommodations or adjustments at any stage of the recruitment process.
Identity verification (which may include use of biometric data) is a condition of employment with Atlassian for employment fraud purposes.