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About the Role
As the welcoming face of our retail boutique, you will guide and assist our customers, providing an inviting experience that goes beyond selling coffee. Your knowledge will help customers discover their perfect coffee match and create unforgettable moments with Nespresso!
Responsibilities
- Share our mission and values in sustainability and recycling, contributing to positive change through the power of coffee.
- Create a memorable experience for customers, making them feel valued and eager to return.
- Understand the customer’s needs and recommend personalized coffee and machine solutions.
- Offer complimentary coffee tastings and display coffee and product knowledge to build our customer base and sales.
- Proactively support and collaborate with team members to create a cohesive and successful work environment.
- Maintain our elegant boutique environment, assisting with shipments, arranging eye-catching displays, keeping the coffee wall stocked and ensuring cleanliness.
- Undergo a training period that sets you up for success well beyond your first day.
Requirements
- Inherently a people person and thrive in a customer service environment.
- Enjoy working in a fast-paced environment, thinking on your feet and adaptable to change.
- Punctual and available to work open and closing shifts, weekends, and holidays.
- Patience for day-to-day challenges and resourceful in troubleshooting on the spot.
Skills
- Customer service
- Hospitality
- Sales
- Product knowledge
- Team collaboration
- Operations
- Safety
- Training
- Adaptability
Work Type
- Retail
Salary/Compensations
- $21.00 per hour
Benefits
- Quarterly bonuses for achieving team sales and service goals
- Learn all about coffee and become a coffee expert
- Supportive and collaborative team environment
- Participation in employee-led DE&I Resource Groups
- Opportunity to build a career that aligns with who you are
- Support in personal development and empowerment to take ownership of your career journey
- Work that is making a positive impact for humans and our planet
- Performance-based incentives
- Free Nespresso machine
- Coffee product allowance
- 401k with company match
- Educational reimbursement
- Health and mental wellness programs
- DE&I resource groups
- Commuter benefits
- Pet adoption reimbursement
- Employee recognition program
- Discounts at over 2,000 companies
- Healthcare coverage
About the Company
- At Nespresso, we place people and specialty coffee at the heart of what we do.
- As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be.
- As a certified B Corporation, we're committed to driving our triple bottom line – People, Profit, and Planet – by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture.
- Quality, sustainability, diversity, and inclusion are core to who we are and critical to our vision of driving positive change.
- Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with best-in-class opportunities for your development and growth.
- Join us! Reimagine what coffee can be. Reimagine what you can become. Let’s grow together.
Equal Opportunity
- Nestlé Nespresso USA is an equal employment opportunity employer.
- All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law.
- Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience.
- Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.
- This position is not eligible for Visa Sponsorship.