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About the Role
Levittown Ford is seeking an experienced Automotive Service Advisor to join their busy Service Department. This role is ideal for someone who understands dealership service operations and excels at building customer relationships while maximizing service opportunities.
Responsibilities
- Greet customers promptly and professionally
- Write accurate repair orders and document customer concerns
- Schedule automotive service and maintenance appointments
- Perform vehicle walkarounds and arrange technician test drives
- Review vehicle history and identify recommended maintenance and repairs
- Explain automotive repairs, maintenance services, and manufacturer recommendations
- Prepare and present accurate labor and parts estimates
- Set and manage promised delivery times
- Coordinate repair workflow with technicians and dispatch
- Monitor repair progress and communicate updates to customers
- Obtain authorization for additional repairs
- Maximize service opportunities while maintaining a customer-first approach
- Review and close repair orders accurately
- Maintain detailed and accurate service documentation
- Explain completed repairs and recommended future maintenance
- Assist with inbound service calls and appointment scheduling
- Maintain strong customer relationships and CSI performance
- Inspect vehicles for potential bodywork needs and prepare estimates
- Maintain a clean, organized, and professional service drive and workspace
Requirements
- 2+ years of Automotive Service Advisor experience
- 1+ year of automotive dealership experience required
- Ford dealership experience preferred
- Strong knowledge of automotive repair and maintenance
- Ability to understand and explain automotive service recommendations
- Excellent communication and customer service skills
- Strong sales and negotiation abilities
- Ability to work in a fast-paced, high-volume dealership service department
- Strong organizational and time-management skills
- Experience with CDK, Reynolds & Reynolds, or other automotive DMS systems is a plus
- Valid driver's license and clean driving record
Skills
- Automotive repair and maintenance
- Customer service
- Sales
- Negotiation
- Organization
- Time management
- DMS systems (CDK, Reynolds & Reynolds)
Location
- Levittown, NY
Work Type
- Full-Time
- 5-Day Work Week
Experience Level
- Experienced
Salary/Compensations
- $90,000 – $125,000+ Per Year
Benefits
- Medical & Dental Insurance
- 401(k) Retirement Plan
- Paid Time Off
- Employee Discounts on Vehicles, Parts & Service
- Supplemental Benefit Plans
- Short-Term Disability
- Long-Term Disability
- Supplemental Life Insurance
- Employee Recognition Programs
- Professional Development & Training
- Career Advancement Opportunities
- Supportive, Team-Oriented Work Environment
- Modern Automotive Service Technology and Tools
About the Company
- Levittown Ford is part of the VIP Automotive Group of Long Island, a respected automotive dealer group known for strong leadership, professional development, customer-focused service, and opportunities for career growth.
- At VIP Automotive Group, we believe our employees are the foundation of our success. We provide a professional environment where experienced automotive professionals can grow their careers and be recognized for their contributions.