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About the Role
11:11 Systems is seeking an experienced Data Center Technician to support global cloud infrastructure operations. The role involves installation and management of physical infrastructure hardware, including compute, storage, and network components, along with their peripherals. This is a full-time position reporting to the Data Center Infrastructure Manager.
Responsibilities
- Collaborate with multiple teams to provide on-site physical support for all implementation projects.
- Track and audit asset and component inventory at data center locations.
- Assist with equipment racking, cabling, labeling, troubleshooting, and shipping of assets.
- Act as local point of contact for all vendor service activities.
- Collaborate on capacity management efforts for infrastructure and facilities planning.
- Collaborate on infrastructure project planning and implementation processes.
- Act as a point of contact for other departments for datacenter issues and projects.
- Travel between local data center locations in the Dallas-Fort Worth area.
- Occasionally work non-standard hours for change management and emergency requests.
- Participate in on-call rotation.
- Occasionally travel to assist with large project builds, company initiatives, and company events.
- Work supportively with colleagues, adhering to 11:11’s Code of Business Ethics and Company Values.
- Responsibly handle company data and information per agreements, procedures, and policies.
- Review and follow company policies, guidelines, and data privacy practices.
- Perform all other duties assigned.
Requirements
- CompTIA A+ / Network+, other applicable certifications, or equivalent work experience.
- Experience deploying IT infrastructure in enterprise-class or service-provider scale data center environments.
- 3+ years of experience in technical data center operations, with strengths in hardware deployment, management, and troubleshooting.
- Detail oriented and highly organized with a passion for accuracy and quality.
- Excellent communicator, high energy, positive attitude, and aptitude for professional growth.
- Capable of handling multiple projects of various sizes and priorities.
- Strong critical thinking skills, able to determine solutions for complex hardware problems and other data center related challenges.
- Experience with Office 365 suite of products including Outlook, Excel, Word and Power Point.
- Able to lift 50 lbs.
- Must be legally eligible to work in the assigned country without a visa sponsorship.
- Above average technical knowledge of hardware, network hardware, and data center vendor processes.
- Experience working in large-scale multi-datacenter enterprise or service provider environments.
- Familiarity and experience with Cisco UCS, HPE, and other enterprise-class infrastructure hardware platforms and products.
- Previous experience using and/or administering Data Center Infrastructure Management (DCIM) software such as Nlyte, Netbox, Sunbird Systems, Device 42, etc.
- An ability and initiative to learn and participate in a fast-paced environment.
Skills
- Data center operations
- Hardware deployment
- Hardware management
- Hardware troubleshooting
- Physical infrastructure hardware installation
- Compute hardware
- Storage hardware
- Network hardware
- Peripherals management
- Asset tracking
- Inventory auditing
- Equipment racking
- Cabling
- Labeling
- Vendor management
- Capacity management
- Infrastructure project planning
- Office 365
- Outlook
- Excel
- Word
- Power Point
- Critical thinking
- Technical communication
- Organization
- Cisco UCS
- HPE
- DCIM software
Location
- Dallas-Fort Worth area
Work Type
- Full-time
- On-site
Experience Level
- 3+ years of experience in technical data center operations
Education Level
- CompTIA A+ / Network+, other applicable certifications, or equivalent work experience.
About the Company
- 11:11 Systems is a global cloud infrastructure provider.