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About the Role
VIP Automotive Group of Long Island is seeking an experienced Automotive Internet Parts Customer Service Representative to join our growing OEM Automotive Parts E-Commerce operation. This role is crucial for managing online automotive parts orders, customer communication, order fulfillment, shipping, returns, and problem resolution, ultimately driving revenue and customer satisfaction.
Responsibilities
- Process and manage online automotive parts orders from placement through fulfillment
- Verify OEM part numbers, pricing, quantities, availability, and shipping information
- Research parts applications and provide accurate automotive parts information
- Respond to customer inquiries by phone and email
- Provide OEM automotive parts quotes and product information
- Monitor orders and proactively communicate order status
- Resolve customer concerns involving incorrect parts, damaged shipments, lost packages, delayed deliveries, backordered parts, and order discrepancies
- Coordinate with warehouses, vendors, shipping carriers, and dealership departments
- Process cancellations, exchanges, refunds, reshipments, and order modifications
- Support a high-volume automotive e-commerce parts operation
- Handle customer escalations and complex order issues
- Assist Level 1 Customer Service Representatives with escalated cases
- Maintain accurate documentation of customer interactions and order resolutions
- Communicate professionally through email, phone, and online customer channels
- Follow up with customers and leads to generate additional parts business
- Identify opportunities to increase sales and customer retention
- Help maintain a high level of customer satisfaction throughout the order process
Requirements
- Automotive parts experience is required
- 2+ years of automotive parts experience preferred
- Automotive dealership parts experience strongly preferred
- Strong knowledge of OEM automotive parts and part numbers
- Experience with online automotive parts ordering
- Understanding of order fulfillment and shipping processes
- Strong customer service and problem-solving skills
- Excellent written and verbal communication
- Strong computer and data-entry skills
- Ability to manage multiple orders and customer requests simultaneously
- Strong attention to detail and organizational skills
- Comfortable handling customer escalations
- Ability to work independently while collaborating with dealership teams
- Sales-minded approach with the ability to identify revenue opportunities
Skills
- Automotive Parts
- Customer Service
- Order Fulfillment
- Shipping
- Returns
- Problem Resolution
- OEM Parts
- E-commerce
- Communication
- Data Entry
- Sales
Location
- Lindenhurst, NY
Work Type
- Full-Time
Experience Level
- Experienced
Salary/Compensations
- $70,000 – $90,000 Annually
Benefits
- Base Salary + Commission + Bonuses
- Career advancement opportunities
- Professional and collaborative work environment
- Opportunities to work with multiple OEM automotive brands
- Long-term career growth within VIP Automotive Group
- Employee discounts on vehicles, parts, and service
About the Company
- VIP Automotive Group of Long Island is an established and growing automotive dealership organization with a strong reputation for leadership, customer service, employee development, and career advancement.
- This is an opportunity to join a professional automotive e-commerce and OEM parts operation where your experience can make a direct impact.
Equal Opportunity
- VIP Automotive Group is an equal opportunity employer committed to providing a professional and inclusive workplace.