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About the Role
This role involves managing customer satisfaction, staff productivity, stock availability, and operational routines to meet sales targets and drive category development. You will also be responsible for ensuring product presentation, maintaining merchandise, and supporting daily business operations.
Responsibilities
- Manage customer satisfaction and feedback.
- Ensure staff productivity and engagement.
- Optimize stock availability and replenishment efficiency.
- Maintain compliance with operational routines.
- Achieve turnover targets.
- Drive development of the category.
- Control retail key figures including MS, IPT, AVB, CR, and number of services.
- Conduct inventory on schedule.
- Manage sickness quote and employee turnover.
- Provide short services in all departments.
- Support beauty classes.
- Ensure product presentation according to visual merchandising specifications.
- Maintain assortment and merchandise.
- Ensure the sales floor is fully stocked and prepare products for sale.
- Clean furniture and products on the sales floor.
- Manage warehousing and stocking of goods.
- Support merchandising updates.
- Carry out inventories.
- Operate the cash register.
- Perform additional tasks related to daily business.
Requirements
- Comparable experience or interest in the beauty, cosmetics, retail, fashion, or gastronomy sector.
- First experience in retail and in advising and dealing with customers.
- Excellent communication skills with customers.
- Good knowledge of the beauty industry & trends.
- Fluent in English or native language of the country.
- Acts people oriented.
- Shows creativity and drives innovation.
- Strives for excellence.
- Entrepreneurial spirit & mindset.
Skills
- Communicative
- Reliable
- Organized
- Team spirit
- Open manner
- Motivating manner
- Friendly manner
- Customer service
- Beauty industry knowledge
- Trend awareness
Benefits
- Community where authenticity is embraced.
- Culture of empowerment, learning & growth.
- Tools, space, and opportunity to learn, innovate, and lead.
- Work that brings fulfillment.
About the Company
- Sephora is a beauty retailer founded in 1969 in France, part of the LVMH Group since 1997.
- Sephora disrupts the prestige beauty retail industry with a mission to champion a world of inspiration and inclusion.
- The company has 56,000 employees in 35 countries.
- Sephora connects customers and brands within a passionate beauty community.
- Offers a curated selection of nearly 500 brands and its own label, Sephora Collection.
- Provides a diverse range of products including fragrances, makeup, hair care, and skincare.
Equal Opportunity
- At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.