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About the Role
Under the direction of the Property Manager, the Desk Clerk monitors building traffic, communicates with tenants, visitors, and staff, and maintains a neat reception area. This role involves writing reports, work orders, and enforcing project policies in compliance with fair housing regulations.
Responsibilities
- Answer telephones, direct calls, take messages, and make emergency calls.
- Assist with office responsibilities, including completing work orders, comment cards, and visitor violation forms.
- Inform visitors of visitor policy, check visitor IDs, and sign visitors in and out.
- Complete incident reports to document unusual building activity.
- Distribute resident mail daily.
- Provide coverage for other desk clerks when requested.
- May require tuberculosis testing and adherence to Exposure Control Protocol for bloodborne pathogens.
Requirements
- Experience working with people of various cultural backgrounds, especially those with special needs, is a plus.
- Knowledge of federal, state, and local laws and Fair Housing guidelines.
- Ability to read, understand, and communicate fluently in English.
- Good sense of awareness, urgency, and problem-solving skills.
- Hiring for specific shifts including Sundays, Mondays, Tuesdays, Wednesdays, Thursdays, Fridays, and Saturdays across various times.
Skills
- Communication
- Customer Service
- Problem Solving
- Fair Housing Compliance
Location
- Onsite
Work Type
- Full-time
- Part-time
Experience Level
- Entry Level
Benefits
- Medical, dental, and vision care (preventative care at 100%)
- Vacation leave up to ten days per year
- Up to 80 hours of sick time per year
- Flexible Spending Accounts for Health Care and Dependent Care
- Company-paid Life AD&D and Long Term Disability
- Free, confidential counseling through Employee Assistance Program
- Commuter benefit program
- Discounts for AT&T and ClassPass
- $100 annual Wellness Reimbursement
- Matching 401(K) Retirement Savings Plan up to 2%
About the Company
- The John Stewart Company is a full-service housing management, development, and consulting organization founded in 1978.
- Committed to providing high-quality service in the affordable housing sector.
- Focuses on enriching residents' and employees' lives through professional, compassionate, efficient, and respectful services.
Equal Opportunity
- Provides equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other protected status.
- Considers qualified applicants with criminal histories in accordance with the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative.