Transition Lead – Managed Learning Services (MLS) | 5-month contract | Travel to Dubai and India
Infopro Learning · GB
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About the Role
Infopro Learning is seeking a Transition Lead to establish the operating model for a new managed learning services partnership with a global manufacturer in the UAE. This role involves building a delivery team covering onsite Dubai and offshore India teams over a five-month period, focusing on discovery, design, and implementation.
Responsibilities
- Assess the client's current people, processes, technology, and tools to identify gaps, redundancies, and integration needs.
- Design the service delivery architecture and operationalize the Dubai onsite and India offshore teams.
- Map and deploy workflow automation and AI integration across intake, project management, content, and reporting.
- Stand up the Design Studio and Content Factory models, including staffing approach, process, and technology.
- Design and implement a standardized onboarding program for the Dubai and India teams.
- Implement service management processes, governance cadence, and performance reporting.
- Monitor performance through hypercare, gather stakeholder feedback, and hand off to steady-state operations.
Requirements
- Proven experience leading MLS or managed services transitions, from scoping through implementation (non-negotiable).
- Strong program and project management skills, including governance structures and stakeholder management.
- Experience with organizational design and operating model architecture.
- Experience building and hiring teams in emerging markets, India preferred.
- Experience designing and executing onboarding programs for distributed or offshore teams.
- Working familiarity with LMS/LXP platforms, authoring tools, and content management systems.
- Demonstrated experience implementing workflow automation and integrating AI capabilities into operations.
- Strong documentation and reporting discipline; comfortable with senior client stakeholders.
- Ability to operate independently as a contractor while integrating closely with Infopro teams.
- Ability to travel to and work onsite in Dubai and India for the duration of the engagement.
Skills
- Program Management
- Project Management
- Organizational Design
- Operating Model Architecture
- Team Building
- Hiring
- Onboarding Program Design
- LMS/LXP Platforms
- Authoring Tools
- Content Management Systems
- Workflow Automation
- AI Integration
- Documentation
- Reporting
- Stakeholder Management
Location
- Dubai
- India
Work Type
- Contract
- Onsite
- Travel
Experience Level
- 5-month contract
About the Company
- Infopro Learning is launching a managed learning services partnership with a leading global manufacturer in the UAE.