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About the Role
Sares Regis Group is seeking an experienced customer service professional to work at our beautiful 414-unit community, South Beach Marina Apartments. This is a great career opportunity in an ideal location.
Responsibilities
- Greet prospects, guests, and visitors.
- Provide a personalized experience with emphasis on care and convenience for residents.
- Engage with residents to foster positive relationships and confirm expectations are met.
- Respond to resident complaints and concerns in a timely and professional manner.
- Act as the communication center, providing residents with community happenings.
- Plan, promote, and deliver resident events and activities.
- Identify and implement opportunities to improve resident happiness and service.
Requirements
- 1 year of excellent customer service experience.
- Ability to pass fair housing exam.
- Relevant experience.
- Ability to communicate effectively, both written and verbal.
- Experience with file audits, customer service, and resident engagement.
- Ability to work independently without direct supervision.
- Knowledge of property level operations software (Outlook, Internet software, EXCEL, and WORD).
- Current driver's license and auto insurance.
- Ability to work weekends and overtime as job requires.
- Must pass a background screen and drug test.
Skills
- Customer service
- Fair housing
- Written communication
- Verbal communication
- File audits
- Resident engagement
- Independent work
- Outlook
- Internet software
- EXCEL
- WORD
Location
- Newport Beach, California
- San Francisco, CA
Work Type
- Full-time
- Sunday - Thursday, 9am - 6pm
Experience Level
- 1 year
Salary/Compensations
- $28.00-$30.00/hour
Benefits
- 401(K) match
- Rental incentive
- Renewal compensation
- Bonuses
- Rental discounts
- Medical
- Dental
- Vision
- Other voluntary benefits
- Vacation accrual
- Sick time accrual
About the Company
- Sares Regis Group Residential is a privately held real estate development, investment and management firm focusing on multifamily communities in the western U.S.
- Founded in 1993, SRG Residential has developed and acquired over $7 billion in commercial and residential assets.
- The company manages a portfolio of approximately 42,000 apartment units.
Equal Opportunity
- EQUAL OPPORTUNITY EMPLOYER