Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Branch Operations Lead role.
Rezi rewrites your resume against Workforce 1's job description. Free.
Tailor your resume to this Branch Operations Lead role.
Rezi rewrites your resume against Workforce 1's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Branch Operations Lead posting at Workforce 1 — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Branch Operations Lead posting at Workforce 1 — free, in seconds.
About the Role
The Branch Operations Lead supports daily branch operations and works closely with the Branch Manager, branch employees, and One Chase colleagues. The position helps ensure customer financial transactions are completed accurately and efficiently while following banking policies, procedures, and regulatory requirements. The role provides exceptional client service, assists with client concerns, educates clients about self-service and digital banking options, and refers clients to appropriate banking specialists. The Branch Operations Lead also supports the branch team and helps set a positive tone for both clients and employees.
Responsibilities
- Support the Branch Manager with daily branch operations.
- Provide exceptional client service and build trusted relationships.
- Greet clients and manage lobby flow and waiting queues.
- Assist clients with transactions and resolve concerns efficiently.
- Manage cash operations, including the vault and ATM.
- Maintain transaction accuracy and strong operational controls.
- Follow all bank policies, procedures, and regulatory requirements.
- Support loss prevention, compliance, and audit readiness.
- Educate clients on self-service and digital banking options.
- Identify client needs and make appropriate referrals to banking specialists.
- Keep branch employees informed about policies and procedures.
- Promote teamwork, accountability, and a welcoming branch environment.
Requirements
- 2+ years of retail banking experience required.
- 6+ months of Associate Banker (Teller) experience preferred.
- High school diploma, GED, or foreign equivalent required.
- College degree or military equivalent preferred.
- Experience handling transactions and cash accurately.
- Strong client service and relationship-building skills.
- Strong attention to detail, organization, multitasking, and problem-solving skills.
- Effective verbal and written communication and teamwork skills.
- Knowledge of banking policies, procedures, regulatory requirements, loss prevention, and risk awareness.
Skills
- Client service
- Relationship building
- Attention to detail
- Organization
- Multitasking
- Problem-solving
- Verbal communication
- Written communication
- Teamwork
- Knowledge of banking policies
- Knowledge of procedures
- Knowledge of regulatory requirements
- Loss prevention
- Risk awareness
Location
- Staten Island, New York
Work Type
- Onsite
- Full-time
Experience Level
- 2+ years of retail banking experience
- 6+ months of Associate Banker (Teller) experience preferred
Education Level
- High school diploma, GED, or foreign equivalent
- College degree or military equivalent preferred
Salary/Compensations
- USD $28.75 - USD $35.05 /Hr.
About the Company
- The Staten Island Workforce1 Career Center is partnering with JPMorgan Chase Bank to find qualified candidates for a Branch Operations Lead in Staten Island, New York.
- Chase is a leading financial services organization providing banking and financial solutions to individuals, businesses, and communities.
- The company focuses on excellent client service, trusted relationships, strong operational and compliance standards, and helping clients achieve their financial goals.
- Employees support a customer-focused environment while maintaining accuracy and following banking policies and regulatory requirements.