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About the Role
The Relationship Banker represents the Chase brand and culture by providing friendly, attentive service and helping clients meet their financial needs. The position focuses on acquiring, managing, and retaining meaningful client relationships while providing thoughtful banking solutions. The role also involves creating positive client experiences, resolving issues efficiently, and helping clients use digital banking tools and technology. The Relationship Banker contributes to the success of the branch by understanding client needs and connecting them with appropriate banking products and services.
Responsibilities
- Greet clients and create a welcoming branch environment.
- Provide friendly, attentive customer service.
- Assist clients with account servicing, maintenance, and new account openings.
- Help clients use Chase Mobile, Chase.com, ATMs, and other digital banking tools.
- Listen to clients' needs and recommend appropriate banking products and solutions.
- Build and maintain trusted client relationships.
- Resolve client issues quickly and accurately.
- Manage lobby traffic, client check-ins, and appointments using branch technology.
- Perform branch operations, including cash handling and managing cash devices.
- Follow all bank policies, procedures, and regulatory requirements.
- Work collaboratively with branch team members to help clients achieve their financial goals.
Requirements
- At least 1 year of sales experience in Retail Banking, Financial Services, or a related field required.
- High School Diploma, GED, or foreign equivalent required.
- Proven ability to acquire new clients, deepen relationships, and achieve results.
- Customer service and relationship-building skills.
- Clear and professional communication skills.
- Strong problem-solving, attention to detail, and accuracy.
- Knowledge of banking products and services and cash handling.
- Ability to work branch hours, including weekends.
Skills
- Sales
- Retail Banking
- Financial Services
- Customer Service
- Relationship Building
- Communication
- Problem-Solving
- Attention to Detail
- Accuracy
- Banking Products and Services Knowledge
- Cash Handling
- Digital Banking Tools Usage
Location
- Staten Island, New York
Work Type
- Onsite
- Full-time
Experience Level
- 1+ year of sales experience
Education Level
- High School Diploma, GED, or foreign equivalent
Salary/Compensations
- USD $25.00 - USD $32.69 /Hr.
About the Company
- The Staten Island Workforce1 Career Center is partnering with JPMorgan Chase Bank to find qualified candidates for a Relationship Banker in Staten Island, New York.
- Chase is a leading financial services organization providing banking and financial solutions to individuals, businesses, and communities.
- The company focuses on delivering excellent client service, building trusted relationships, maintaining strong operational and compliance standards, and helping clients achieve their financial goals.
- Employees are part of a customer-focused environment that combines personalized service with modern banking solutions and financial technology.