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About the Role
This dedicated account service position is responsible for providing high-quality consultative services and technical support to policyholders, with regional support on service management, marketing, and stewardship for underwriting.
Responsibilities
- Manages a book of service accounts by acting as a single point of contact on multi-location accounts and by allocating resources based on account need.
- Develops and executes service plans focused on loss and exposure reduction.
- Assists regional underwriting in new business development, account improvement and retention through stewardship.
- Acts as a regional resource for staff and underwriter training on policyholder services.
- Coordinates among geographic regions on service assignments.
- Assists the Risk Solutions Field Director in overseeing execution of service by field staff and provides coaching/feedback when needed.
Requirements
- 7+ years of experience in Risk Solutions handling middle market commercial accounts with strong emphasis on service.
- Customer service focused - Consistently displays awareness and sensitivity to the needs of internal and/or external clients/customers. Proactively ensures these needs are met or exceeded.
- Strong time management skills – must be able to effectively plan and organize work to achieve desired outcomes. Demonstrates flexibility in applying different approaches to changing work demands.
Skills
- Policyholder services
Location
- New York
- New Jersey
- Pennsylvania
Work Type
- Work from home
- Regional travel
- Full-time
- Exempt
Education Level
- Bachelor’s Degree in Safety, Risk Management, Engineering or equivalent undergraduate degree preferred.
- ARM and/or CFPS preferred.
Salary/Compensations
- The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.
Benefits
- Medical, dental, vision, life, and disability insurance
- 401K with a company match
- Tuition reimbursement
- PTO
- Company paid holidays
- Flexible work arrangements
- Cultural Awareness Day in support of IDE
- On-site medical/wellness center (Worcester only)
About the Company
- For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most.
- We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.
Equal Opportunity
- The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.
- Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.
- As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:HRServices@hanover.com and include the link of the job posting in which you are interested.