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About the Role

The Manager, Human Resources – Retail partners with regional retail leadership teams to foster a high-performance culture by embedding and elevating exceptional HR processes and practices. This role acts as a strategic business partner providing proactive HR practices to support operational success in a retail environment.

Responsibilities

Build trusted partnerships with business leaders and regional people leaders, providing strategic HR guidance aligned to business objectives, workforce planning, talent strategies, and organizational effectiveness.
Act as the primary HR advisor and advocate for assigned client groups, ensuring effective implementation, communication, and adoption of enterprise and retail people programs.
Provide expert guidance and coaching on employee relations, performance management, risk mitigation, and complex people matters, ensuring compliance with employment legislation, company policies, and HR best practices.
Translate business strategy, market trends, and operational priorities into people plans and organizational solutions that support growth, performance, and change.
Leverage people analytics, business insights, and workforce trends to identify opportunities and risks, informing proactive talent, engagement, and organizational decisions.
Help to define employee engagement goals and action planning strategies to drive increased engagement and enhance overall team performance.
Conduct sensitive investigations with a high degree of professionalism, discretion, care and expertise.
Partner with leaders to design and implement organizational changes, talent strategies, engagement initiatives, and communication plans that strengthen culture, leadership capability, and team effectiveness.
Partner with leaders on talent acquisition, succession planning, development planning, and retention strategies to build strong leadership pipelines and organizational capability.
Serve as a subject matter expert and liaison between the business, HR teams, and Centres of Excellence to ensure integrated, practical, and impactful people solutions.
Collaborate with HR Centres of Excellence to design, deliver, and embed people programs, policies, processes, and initiatives that meet the needs of assigned client groups.
Support the successful execution of key talent processes, including staffing and onboarding, talent planning, annual performance and potential processes, succession planning and career planning.
Support the successful execution of key total rewards processes including annual merit and bonus cycles, equity assessments, and compensation recommendations.
Drive continuous improvement by identifying opportunities to enhance people practices, processes, systems, and ways of working, with a focus on scalability, efficiency, and long-term organizational effectiveness.

Requirements

Minimum 5-7 years progressive experience in HR business partner or generalist role, primarily in a multi-site or retail environment.
Proven ability to navigate complex employee and labour relations issues.
Strong knowledge of Canadian employment legislation.
Strong business acumen and strategic problem-solving.
Trusted advisor with excellent communication, relationship-building and stakeholder engagement skills.
Cultural engagement expert with a focus on operational excellence.
Demonstrated curiosity for surfacing and effectively and efficiently solving problems to assist leaders in resolving organizational, people and change priorities.
Full alignment with Indigo values as reflected in the Guiding Principles statements.
A passion for Indigo’s mission.
Strong organizational skills with the ability to effectively manage competing priorities.
Ability to travel independently up to 25% across assigned regions, including overnight travel within the Canadian market; a valid driver’s license is required.
Occasional travel to Indigo Home Office (located at 620 King St W, Toronto, ON M6K 0C6, Canada).
Access to a private and consistent home office environment suitable for confidential remote work.

Skills

HR business partner
HR generalist
Employee relations
Performance management
Risk mitigation
Canadian employment legislation
Business acumen
Strategic problem-solving
Communication
Relationship-building
Stakeholder engagement
Cultural engagement
Operational excellence
Organizational skills
UKG (HRIS)

Location

Canadian market

Work Type

Permanent
Full-Time
Remote

Experience Level

5-7 years

Education Level

Post-secondary education in HR, business or a related field
CHRL or similar HR professional designation an asset

Salary/Compensations

CAD 90000 - CAD 110000 - yearly

About the Company

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen.
We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us.
Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.
Our Mission is to inspire reading and enrich the lives of booklovers.
We believe in the power of people and their stories.
We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive.
Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.
We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Equal Opportunity

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [email protected].