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About the Role
This role supports initiatives to improve operational efficiency, streamline workflows, and enhance business performance by analyzing processes, identifying improvement opportunities, and implementing scalable solutions.
Responsibilities
- Support current-state analysis to identify inefficiencies, bottlenecks, and improvement opportunities.
- Assist in applying process improvement methodologies such as Lean Six Sigma.
- Contribute to designing and implementing optimized workflows.
- Coordinate interviews and support workshops to gather insights from stakeholders.
- Collaborate with business teams to understand operational challenges and requirements.
- Document workflows, standard operating procedures (SOPs), and process maps.
- Support the development and rollout of new or improved processes.
- Define and track key metrics to monitor process performance.
- Support continuous improvement initiatives through data analysis and reporting.
- Partner with Enterprise Change Management teams to support adoption of new processes.
- Help ensure successful implementation and sustained usage of process improvements.
- Stay informed on emerging trends, tools, and technologies in process optimization and automation.
- Support exploration of tools such as RPA to enhance efficiency.
Requirements
- Strong analytical and problem-solving skills with attention to detail.
- Ability to interpret data and identify actionable insights.
- Effective communication skills and ability to collaborate across teams.
- Curiosity and willingness to learn and take on new challenges.
- Understanding of process improvement concepts and methodologies.
- Ability to manage multiple priorities in a fast-paced environment.
- Bachelor’s degree in Business, Operations Management, or a related field.
- 2–3 years of experience in operations or process improvement roles.
- Experience supporting process improvement initiatives that drive efficiency and business outcomes.
- Exposure to Lean Six Sigma or similar methodologies is an asset.
- Familiarity with process mapping and value-stream analysis.
- Experience with data analysis tools and RPA platforms (e.g., UiPath, Blue Prism) is a plus.
Skills
- Process Analysis
- Process Improvement
- Lean Six Sigma
- Workflow Design
- Stakeholder Engagement
- Documentation
- SOP Development
- Process Mapping
- Performance Tracking
- Data Analysis
- Change Management
- RPA
- UiPath
- Blue Prism
Location
- Hybrid
Work Type
- Hybrid
Experience Level
- 2-3 years
Education Level
- Bachelor's degree in Business, Operations Management, or a related field
Salary/Compensations
- C$75000 to C$85000
Benefits
- Discretionary Annual Bonus
- Health and dental plans with 100% of the premiums covered
- Employee Assistance Program
- Retirement savings options
- Tuition assistance
- Professional development reimbursement
- Discounts through Perkopolis
- Rewards and recognition programs
About the Company
- Momentum Financial Services Group helps people move forward by reimagining how money works for those who need it most.
- We are the team behind Money Mart—Canada’s largest non-bank branch network—and a leader in financial solutions for underserved communities.
- We power the products, technology, and operations that connect over a million customers a year to the money they need, when they need it.
- We come together across teams and departments to create something bigger than ourselves: solutions that remove barriers and give people access to money they might not get anywhere else.
- We are committed to building innovative solutions grounded in ethical, transparent, and responsible use of data and technology.
- We take a proactive approach to ensuring that any AI or data-driven systems we use are safe, fair, and accountable.
- We prioritize strong data governance, clear communication around how systems work, and safeguards that reduce risks and protect individuals.
- Our focus is on developing tools and processes that promote equity, reliability, and trust, supported by ongoing monitoring and continuous improvement.
- Joining MFSG means contributing to a future-focused organization that values both innovation and integrity, where your work helps shape solutions that responsibly support our employees, clients, and communities.
Equal Opportunity
- MFSG is committed to accommodating applicants up to the point of undue hardship during the recruitment, assessment and selection process.
- If you are selected for an interview, please notify MFSG if you require accommodation in respect of the materials or procedures used at any time during this process.
- If you require accommodation, MFSG will work with you to determine how to meet your needs.