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About the Role
The HORIBA Group is seeking a Customer Service Representative in Austin, TX, to support their North American Semiconductor group. This role is crucial for managing customer orders and providing essential product and service information within the semiconductor industry.
Responsibilities
- Respond to telephone, mail, or fax requests for new orders or changes in service.
- Provide product, pricing, and delivery information.
- Input customer orders and changes.
- Input and maintain customer order information, including purchase orders, sales orders, quotes, invoices, service orders, and work orders.
- Print reports related to customer orders.
- Perform system inquiries regarding sales order and shipping status.
- Provide basic instruction to other HORIBA staff regarding dissemination of status information.
- Generate appropriate sales order and shipping documents.
- Correct billing discrepancies.
- Resolve incorrect term and condition issues with customers.
Requirements
- Minimum 2 years of customer experience.
- SAP billing experience preferred.
- Basic Math skills required.
- Good PC skills – Excel and Word required.
- Ability to organize and prioritize workload.
- Good interpersonal skills.
- Good oral and written communication skills.
Skills
- Customer service
- SAP billing
- Basic Math
- Microsoft Excel
- Microsoft Word
- Organization
- Prioritization
- Interpersonal skills
- Oral communication
- Written communication
Location
- Austin, TX
Work Type
- Full-time
Experience Level
- 2+ years
Benefits
- 401(k) plan with match
- Employee group dental, vision, life, and disability (short and long-term) paid for by the company
- Medical insurance available
- Family dental and vision insurance available
- Supplemental life insurance available
- Employee assistance program
- Paid holidays, vacation, and sick time
- Flexible spending accounts
- Educational reimbursement
- Commuter benefit programs
About the Company
- HORIBA has kept its sights keenly focused on the micro world of semiconductors and provides rewarding careers in Sales and Marketing, Research and Development, Production, and Operations.
- The HORIBA Group of worldwide companies provides an extensive array of instruments and systems for applications ranging from automotive R&D, process and environmental monitoring, in-vitro medical diagnostics, semiconductor manufacturing and metrology, to a broad range of scientific R&D and QC measurements.
- Proven quality and trustworthy performance have established widespread confidence in the HORIBA Brand.
- Inspired by our unique motto, “JOY and FUN,” we focus on social responsibilities by building state-of-the-art products for scientific advancement; especially for protecting health, safety, and the environment.
- “HORIBARIANs,” the HORIBA employees all over the world, look forward to working with additional creative and entrepreneurial self-starters.