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About the Role

Levittown Ford Service Center is hiring a friendly, organized, and customer-focused Automotive Service Receptionist / Service BDC Representative to join our growing Service Department. This role is an excellent opportunity for individuals with experience in customer service, call centers, reception, appointment scheduling, hospitality, retail, or automotive dealerships seeking a long-term career in the automotive industry. The ideal candidate is comfortable speaking with customers, answering phones, scheduling appointments, working on a computer, and providing exceptional customer service.

Responsibilities

Answer incoming dealership and service department phone calls professionally
Greet customers arriving at the Service Department
Schedule and confirm automotive service appointments
Respond to customer inquiries by phone, email, text, and online channels
Assist customers with service appointment questions
Direct customers to the appropriate Service Advisor or dealership department
Make outbound customer follow-up and retention calls
Follow up on service appointments and reminders
Confirm upcoming appointments and help reduce missed appointments
Maintain accurate customer information in dealership software
Enter and update customer and appointment information
Coordinate appointment schedules with the Service Department
Help maximize service appointment opportunities
Assist Service Advisors and Service Management with administrative tasks
Provide professional and friendly customer communication
Deliver an exceptional customer experience during every interaction

Requirements

Previous customer service experience preferred
Reception, call center, BDC, hospitality, retail, or automotive experience is a plus
Automotive dealership experience preferred but not required
Excellent verbal and written communication skills
Professional telephone etiquette
Strong computer and data-entry skills
Ability to learn dealership software and systems
Strong attention to detail
Ability to multitask in a fast-paced environment
Excellent organizational and time-management skills
Positive attitude and strong work ethic
Dependable and punctual
Team-oriented and customer-focused
Willing to train the right candidate

Skills

Customer Service
Call Center Operations
Reception
Appointment Scheduling
Hospitality
Retail
Automotive Dealership Operations
Computer Proficiency
Data Entry
Communication
Telephone Etiquette
Software Learning
Attention to Detail
Multitasking
Time Management
Organization

Location

Levittown, NY

Work Type

Full-Time
5-Day Work Week

Experience Level

Entry-level (training provided)

Salary/Compensations

$18.00 – $20.00 Per Hour + Monthly Bonuses

Benefits

Monthly performance bonuses
Paid training
Career advancement opportunities
Supportive, team-oriented environment
Medical Insurance
Dental Insurance
Vision Insurance
401(k) with Employer Match
Paid Time Off
Paid Holidays
Paid Sick Time
Family Leave
Life Insurance
Disability Insurance
Employee Discounts on Vehicles, Parts & Service
Supplemental Benefit Plans
Employee Referral Bonuses
Professional Development and Training

About the Company

Levittown Ford Service Center is part of VIP Automotive Group, an established automotive organization with a long history of serving customers and developing employees.
We offer a professional, team-oriented environment where employees can learn, grow, and build long-term careers.