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About the Role
The Product Manager manages the roadmap, prioritization, and commercial success of assigned TrustCommerce products, ensuring they deliver measurable customer value while supporting strategic organizational objectives.
Responsibilities
- Own the product lifecycle from ideation through market launch and ongoing optimization.
- Develop deep understanding of healthcare payment workflows and customer pain points.
- Ensure products and related activities support the overall product strategy in alignment with organization’s strategic objectives.
- Ensure products and services comply with corporate policies (e.g. data security, privacy, legal, certifications, and regulatory requirements).
- Define and monitor product KPIs, such as adoption, utilization, release success, and support trends.
- Recommend product strategies and plans including market and competitive assessments, identification of new product opportunities, product profitability analyses, requirements, business cases and release schedules.
- Participate in product-related sales and marketing activities, operational activities, product/ service revenue and profit tracking and forecasting.
- Act as the subject matter expert (SME) and represent the products and services throughout the organization and externally.
- Develop project plans, manage business project team delivery within project scope, and represent the product user for User Acceptance Testing (UAT).
- Create and maintain business requirements, prototypes, mock-ups and definitions for new and existing product offerings.
- Manage the product backlog and the prioritization of features/functionality and defects for existing products or services.
- Develop and maintain product and service documentation and communications based on product release planning.
- Develop and maintain industry expertise and establish a profile within the industry.
- Understand and adhere to organizational information security and regulatory compliance requirements.
- Ensure appropriate enablement materials and training are available.
- Produce and track product Key Performance Indicators and report on product performance to leadership on at least a monthly basis.
- Support key product deployments alongside account management, implementation, and sales teams.
- Manage and monitor product profitability.
- Support escalated client issues for strategic product issues and requests.
Requirements
- 3+ Years of Product Management experience.
- Bachelor’s degree or equivalent experience.
- Practical work experience using Microsoft Office products, Atlassian products (e.g. Jira, Confluence, etc), Tableau, and similar products.
- Ability to make business critical recommendations based on knowledge, previous experience and judgment.
Skills
- Excellent written, presentation and oral communication skills.
- Strong influence and leadership skills.
- Proficiency in critical thinking, technical problem analysis and resolution.
- Ability to work independently and manage multiple deliverables and product assignments.
- Strong collaborator, able to identify and engage key stakeholders to drive optimal results.
Location
- Local time
Work Type
- Onsite
- Some nights and weekends may be required
Experience Level
- 3+ Years of Product Management experience
Education Level
- Bachelor’s degree or equivalent experience
About the Company
- TrustCommerce Platform