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About the Role
This role involves supporting a management team, acting as a role model, and focusing on customer loyalty and business growth. Key responsibilities include effective personnel management, optimizing sales and profits, maintaining high operational standards, and fostering a positive work environment.
Responsibilities
- Works as a member of a cohesive management team that supports each other’s decisions and presents a united front to the staff.
- Functions as a role model to staff as well as to junior managers.
- Takes an active role in developing a loyal customer base by ensuring guest satisfaction and instilling this philosophy in employees.
- Develops new ways to increase guest counts.
- Ensures effective recruitment, hiring, training, recognition, coaching, counseling, and other personnel matters are handled appropriately.
- Works with the management team to determine appropriate staffing levels.
- Operates with an awareness of staffing trends, seasonal business changes, and other events that may impact business.
- Works towards maximizing sales and optimizing profits through the management of all cost centers.
- Remains abreast of the budget and understands reasons for budget variances.
- Maintains high standards in security, safety, cleanliness, and sanitation.
- Maintains the cleanliness and organization of bars and service areas.
- Communicates positively about the bars and service areas with an attitude of success.
- Creates an environment where people want to work and feel comfortable.
- Operates well with other shift managers, ensuring consistency, consensus, and flexibility.
- Performs other tasks as assigned.
- Demonstrates consistent regard and dedication to guests, vendors, colleagues, and the Company by being engaged, interested, and productive.
- Demonstrates a working knowledge of the marketplace and assists in building best practices for the Company’s success.
- Demonstrates an understanding of the impact of actions and decisions on the Company, both financially and on guest relations.
- Demonstrates the courage and initiative to present new ideas and perspectives for positive results.
- Exhibits respectful consideration of viewpoints, situations, and others.
- Puts the guest at the forefront of every decision.
- Possesses an awareness of and remains alert to all aspects of the operation throughout the shift.
- Understands the acceptable levels of quality for food and beverages and ensures products are ready for service.
- Demonstrates the ability to run a quality operation with attention to detail, including temperature, lighting, music levels, and overall ambiance.
- Understands the importance of employees and interacts with them in a mutually respectful and friendly manner.
Requirements
- Must be 18 years or older.
- Must have the ability to obtain the appropriate license pursuant to New York State Gaming regulations.
- Ability to read, analyze, and interpret documents, such as policy and procedure manuals, and maintenance instructions.
- Ability to respond to common inquiries from other employees or guests.
- Ability to write detailed instructions and correspondence.
- Ability to effectively present information in one-on-one and group situations.
- Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to work with mathematical concepts such as probability and inference.
- Ability to create, read, and analyze spreadsheets of statistical data.
- Ability to decipher various reports and maintain reports upon request.
- Must be able to interact with internal and external guests in a professional manner.
- Must be able to work varying schedules to reflect the business needs of the property.
- Moderate physical ability such as lifting or maneuvering at least twenty-five (25) pounds.
- Varied instances of standing/walking.
Skills
- Strong interpersonal skills
- Strong communication skills
- Strong organizational skills
- Attention to detail
- Excellent customer service skills
- Ability to work independently
- Ability to make the right decisions for the business
- Working knowledge of the POS system
- Proficiency in opening and closing procedures
- Proficiency in running reports
- Beverage knowledge
- Team building
- Employee focus
- Profit mentality
- Fluency in English
- Second language a plus
Work Type
- Full-time
Experience Level
- 2 years' experience in a Supervisory position
- 4 years' experience in a Management position
- 2 years' experience in a Supervisory position within Resorts World
- 6 years' related food and beverage experience
Education Level
- High school diploma or G.E.D preferred
- Bachelor's Degree in a related field
About the Company
- The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law.
- We welcome the strength of diversity in our workforce.
Equal Opportunity
- The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law.
- We welcome the strength of diversity in our workforce.