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About the Role
The Regional Training Manager provides hands-on training and development for frontline staff in Sterile Processing (SPD), Endoscopy (ENDO) Reprocessing, and the Operating Room (OR) across assigned hospital accounts in New York City. This role focuses on in-the-field training to ensure staff are confident and competent in meeting quality, safety, and compliance standards, reporting to the Regional Operations Director.
Responsibilities
- Deliver on-the-job training for SPD, ENDO and OR staff, including new hire orientation, skills refreshers, and new account implementations.
- Demonstrate and reinforce proper practices in decontamination, assembly, sterilization, case preparation, instrumentation handling, and surgical setup within SPD, ENDO and OR environments.
- Observe staff performance, providing real-time coaching, correction, and feedback.
- Ensure staff consistently follow established policies, procedures, and compliance requirements for Joint Commission surveys.
- Support staff in preparing for CRCST certification and other role-specific training.
- Partner with supervisors, lead technicians, and OR leadership to identify training needs and address performance gaps.
- Act as a resource for staff during daily operations, answering questions and troubleshooting challenges.
- Assist with onboarding during new site setups, expansions, and role transitions.
- Promote collaboration and communication between SPD, ENDO and OR teams.
- Provide in-service training on current and new equipment in collaboration with manufacturers.
- Maintain training records, competency checklists, and provide progress reports to leadership.
- Travel throughout NYC hospitals to deliver consistent training across sites.
Requirements
- CRCST certification required.
- CST certification preferred, and CER certification a plus (or willingness to obtain).
- 3+ years of experience in sterile processing, with exposure to endoscopy reprocessing and/or operating room environments preferred.
- Prior experience training, mentoring, or coaching staff preferred.
- Knowledge of OR video tower components.
- Familiarity with regulatory standards and accrediting bodies (AAMI, IAHCSMM, Joint Commission).
- Willingness to travel throughout NYC hospitals.
- Flexibility to work evenings/weekends as needed.
Skills
- Strong working knowledge of sterile processing standards, endo reprocessing, instrumentation, and operating room protocols.
- Ability to demonstrate technical skills and surgical setup practices directly to staff.
- Effective communication skills, able to bridge training between SPD, ENDO and OR teams.
- Comfortable working in high-paced, procedural environments with strict deadlines.
- Strong interpersonal skills; able to build trust with staff at all levels.
- Organized and dependable, with the ability to manage multiple site training schedules.
- Skilled in problem-solving and adapting training to different hospital settings.
- Proficiency with Microsoft Office Suite for documentation and reporting.
Location
- New York City
Work Type
- Onsite
- Field-based
Experience Level
- 3+ years of experience in sterile processing
Education Level
- CRCST certification
- CST certification preferred
- CER certification a plus
Salary/Compensations
- $100,000 - $110,000 base salary
- Annual performance bonus eligibility
Benefits
- Competitive salary and benefits package
About the Company
- A mission-driven, supportive culture.
- The opportunity to make a direct impact on our frontline teams and the patients they serve.