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About the Role
As the Head of Enablement, you will operate at the intersection of strategy and execution, defining how we equip various teams with the tools, training, and strategic partnership to achieve exceptional outcomes. You will own the BuildOps Academy to reduce implementation time-to-value, facilitate customer product adoption, and enhance internal enablement efforts. This role centralizes and leads all internal enablement resources and reports to the VP of Revenue Operations.
Responsibilities
- Define and own the multi-year enablement vision and strategic roadmap, partnering with senior leaders across GTM, Post-Sale, AI CoE, and Product to align priorities with business objectives and growth goals.
- Define and execute the BuildOps Academy strategy to reduce implementation time to value, accelerate customer adoption, and serve as a reusable engine for internal enablement.
- Lead and develop a team of functional enablement managers and analysts, setting priorities, performance expectations, and a culture of continuous improvement.
- Own and maintain our LMS (Docebo) as the source of truth for enablement content across functions and customers, establishing governance for content creation, review cycles, and deprecation.
- Embed AI into enablement content creation, personalization, and measurement, staying current on best-in-class approaches.
- Establish and track enablement KPIs (e.g., ramp time, certification completion, productivity uplift, customer time to value, Academy engagement) and prepare executive-ready communications for ELT and board audiences.
Requirements
- Proven track record building and scaling enablement programs across multiple functions (Revenue, PS, CS, or similar) in a high-growth SaaS environment.
- Familiarity with AI-powered enablement tooling (e.g., AI content creation, personalization engines, AI coaching) and enthusiasm for applying AI to enablement workflow.
- Strategic thinker who operates fluently in executive conversations while guiding quality and execution; influences without authority and aligns diverse stakeholders.
- Data-driven mindset with experience defining success metrics, building dashboards, and using insights to iterate on programs.
- 5+ years in enablement or learning & development, with at least 2+ years in a leadership role managing a team.
- Hands-on experience with an LMS, including curriculum design, content governance, and reporting (Docebo strongly preferred).
- Clear, compelling communicator who can translate complex product or process information into engaging learning experiences.
Skills
- AI-powered enablement tooling
- Curriculum design
- Content governance
- Reporting
- Change management
- Operational rigor
Location
- Los Angeles
- San Francisco
- Raleigh
- Toronto
Work Type
- Hybrid
- Full-time
Experience Level
- 5+ years in enablement or learning & development
- 2+ years in a leadership role managing a team
Salary/Compensations
- $185,000 - $231,000 base salary range + annual bonus
Benefits
- Generous equity grant
- Comprehensive benefits package
- Flexible PTO
- Hybrid work schedules
- One-time work-from-home allowance
- Hubs in Los Angeles, San Francisco, Toronto, and Raleigh with hybrid work schedules and lunch provided for in-office days
- Company events and team-building activities, both in-person and virtual
- Fast-paced, collaborative, and dynamic work environment
- Opportunities for growth and career advancement
- Chance to work with cutting-edge technology and innovative solutions
- Chance to get in on the ground floor and build something truly groundbreaking
About the Company
- BuildOps is building a groundbreaking software solution purpose-built to support today’s commercial contractors, from managing their service department to project management.
- We are a well-funded, fast-growing technology startup with the unique opportunity to lead the build-out of the industry’s leading operational platform.
- BuildOps is the largest commercial trade platform in the country, transforming the multi-billion dollar commercial contracting industry.
- We are empowering the hardworking heroes who build and maintain the infrastructure that keeps our world running.
- We are fresh off a $1 billion valuation and a $127M Series C funding round (part of over $275M raised to date) led by industry-leading investors like Meritech Capital, BOND, and SE Ventures, backed by Schneider Electric.
- Our investment is fueling our aggressive growth and our commitment to equipping contractors with AI-driven tools to conquer chaos, boost efficiency, skyrocket profitability, and ultimately, deliver exceptional service.
- At BuildOps, we’re changing the game and doing the best work of our careers.
- You’ll be a key player in a company that’s truly making a difference for the backbone of our economy.
Equal Opportunity
- BuildOps is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.
- BuildOps will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act pursuant to applicable local and state laws.