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About the Role
As the Head of Enablement, you will operate at the intersection of strategy and execution. You will define how we equip Revenue, Marketing, BD, Professional Services, Customer Success, Customer Support, and our AI Center of Excellence (CoE) with the tools, training materials, and strategic partnership to deliver exceptional outcomes. You will also own the BuildOps Academy to reduce implementation time-to-value, facilitate customer product adoption, and enhance internal enablement efforts. You will centralize and lead all internal enablement resources and report to our Vice President of Revenue Operations.
Responsibilities
- Define and own the multi-year enablement vision and strategic roadmap, partnering with senior leaders across GTM, Post-Sale, our AI CoE, and Product to align priorities with business objectives and growth goals.
- Define and execute the BuildOps Academy strategy: reduce implementation time to value, accelerate customer adoption, and serve as a reusable engine for internal enablement.
- Lead and develop a team of functional enablement managers and analysts; set priorities, performance expectations, and a culture of continuous improvement.
- Own and maintain our LMS (Docebo) as the source of truth for enablement content across functions and customers; establish governance for content creation, review cycles, and deprecation.
- Embed AI into how enablement content is created, personalized, and measured—staying current on best-in-class approaches and bringing them into our programs.
- Establish and track enablement KPIs (e.g., ramp time, certification completion, productivity uplift, customer time to value, Academy engagement) and prepare executive-ready communications that frame progress, gaps, and investment asks for ELT and board audiences.
Requirements
- Proven track record building and scaling enablement programs across multiple functions (Revenue, PS, CS, or similar) in a high-growth SaaS environment.
- Familiarity with AI-powered enablement tooling (e.g., AI content creation, personalization engines, AI coaching) and a genuine enthusiasm for applying AI to enablement workflow.
- Strategic thinker who operates fluently in executive conversations while staying close enough to the work to guide quality and execution; influences without authority and aligns diverse stakeholders around a shared vision.
- Data-driven mindset with experience defining success metrics, building dashboards, and using insights to iterate on programs.
- 5+ years in enablement or learning & development, with at least 2+ years in a leadership role managing a team.
- Hands-on experience with an LMS, including curriculum design, content governance, and reporting (Docebo strongly preferred).
- Clear, compelling communicator who can translate complex product or process information into engaging learning experiences.
Skills
- AI-powered enablement tooling
- LMS administration
- Curriculum design
- Content governance
- Reporting
- Change management
- Operational rigor
Location
- Los Angeles
- San Francisco
- Raleigh
- Toronto
Work Type
- Hybrid
- Full-time
Experience Level
- 5+ years in enablement or learning & development
- 2+ years in a leadership role managing a team
Salary/Compensations
- $160,000 - $200,000 base salary range + annual bonus
Benefits
- Generous equity grant
- Comprehensive benefits package
- Flexible PTO
- Hybrid work schedules
- One-time work-from-home allowance
- Hubs in Los Angeles, San Francisco, Toronto, and Raleigh
- Lunch provided for in-office days
- Company events and team-building activities
- Fast-paced, collaborative, and dynamic work environment
- Opportunities for growth and career advancement
- Chance to work with cutting-edge technology and innovative solutions
- Chance to get in on the ground floor and build something truly groundbreaking
About the Company
- BuildOps is the largest commercial trade platform in the country, transforming the multi-billion dollar commercial contracting industry.
- We are building a groundbreaking software solution, purpose-built to support today’s commercial contractors.
- We are a well-funded, fast-growing technology startup with the unique opportunity to lead the build-out of the industry’s leading operational platform.
- We are fresh off a $1 billion valuation and a $127M Series C funding round (part of over $275M raised to date) led by industry-leading investors like Meritech Capital, BOND, and SE Ventures, backed by Schneider Electric.
- Our investment is fueling our aggressive growth and our commitment to equipping contractors with AI-driven tools to conquer chaos, boost efficiency, skyrocket profitability, and ultimately, deliver exceptional service.
- We are changing the game and doing the best work of our careers.
- We are a company that’s truly making a difference for the backbone of our economy.
Equal Opportunity
- BuildOps is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.
- BuildOps will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act pursuant to applicable local and state laws.