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About the Role
Agile Defense is seeking a Product Manager to support a Department of Homeland Security (DHS) U.S. Customs and Border Protection (CBP) program delivering mission-critical digital capabilities. You will work with CBP stakeholders and a multidisciplinary delivery team to understand operational problems, establish product priorities, and guide capabilities from discovery through delivery and improvement. This role requires a design-oriented approach to product management, comfort with ambiguity, and practical Agile experience.
Responsibilities
- Understand mission problems and define product direction by working with stakeholders and users to understand needs, workflows, constraints, and desired outcomes.
- Partner with UX practitioners to conduct discovery activities such as interviews, workshops, observation, journey mapping, and usability research.
- Translate research, customer input, operational needs, and program priorities into clear product goals and requirements.
- Manage the product backlog and guide delivery by developing, prioritizing, and maintaining a backlog that connects work items to customer needs and product outcomes.
- Translate product goals into features, user stories, acceptance criteria, and other forms of work for the delivery team.
- Work with UX and technical leads to break complex problems into smaller increments for design, build, test, and evaluation.
- Make day-to-day prioritization decisions based on customer value, user needs, technical dependencies, risk, and available capacity.
- Maintain clear product documentation and ensure decisions, priorities, and requirements remain visible to the team.
- Integrate product, design, and technical decision-making by working closely with UX, engineering, architecture, security, and other technical disciplines.
- Ensure user research and usability findings influence product priorities.
- Facilitate collaborative sessions to explore alternatives, challenge assumptions, and reach decisions.
- Balance user needs, mission priorities, technical feasibility, security requirements, and delivery constraints when evaluating solutions.
- Use prototypes, demonstrations, experiments, or other lightweight methods to test important assumptions before committing significant development effort.
- Enable effective Agile team delivery by participating in and facilitating Agile team activities.
Requirements
- Experience managing or contributing to the delivery of complex digital products or services.
- Experience applying human-centered or design-thinking approaches to product discovery, problem framing, and solution development.
- Ability to move comfortably between customer discovery, product strategy, team facilitation, and delivery without losing focus on the problem being solved.
- Experience translating customer and user needs into product requirements, prioritized backlogs, user stories, and acceptance criteria.
- Experience working closely with UX, engineering, architecture, security, or other technical disciplines throughout product delivery.
- Experience facilitating Agile team activities such as backlog refinement, sprint planning, retrospectives, reviews, or similar collaborative planning sessions.
- Working knowledge of Scrum, Kanban, SAFe, or related Agile delivery approaches.
- Ability to identify and communicate product risks, dependencies, tradeoffs, and unresolved decisions.
- Strong written, verbal, facilitation, and stakeholder communication skills.
- Experience using product and Agile delivery tools such as Jira and Confluence or comparable platforms.
- DHS Suitability / EOD clearance required.
Skills
- Product Management
- Agile Methodologies
- Scrum
- Kanban
- SAFe
- User Experience (UX)
- Design Thinking
- Human-Centered Design
- Backlog Management
- User Stories
- Acceptance Criteria
- Stakeholder Communication
- Facilitation
- Jira
- Confluence
- Product Discovery
- Problem Framing
- Solution Development
- Risk Management
- Dependency Management
- Tradeoff Analysis
- Product Strategy
- Team Facilitation
- Product Delivery
- DHS Suitability / EOD Clearance
Location
- Washington, DC
Work Type
- On-Site
Experience Level
- 7 years of experience
Education Level
- High School diploma or equivalent
Salary/Compensations
- $105,000 - $140,000
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) with company match
- Paid Time Off
- Paid Holidays
- Annual Tuition and Training Assistance
- Life Insurance
- Short-term Disability
- Long-term Disability
- Retirement opportunities
- Learning and Development opportunities
About the Company
- At Agile Defense, we know that action defines the outcome and new challenges require new solutions. That’s why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next.
- Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility—leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation’s vital interests.
- Employees of Agile Defense are our number one priority, and the importance we place on our culture here is fundamental. Our culture is alive and evolving, but it always stays true to its roots. Here, you are valued as a family member, and we believe that we can accomplish great things together. Agile Defense has been highly successful in the past few years due to our employees and the culture we create together.
- Our Core Values (the 6Hs): Happy, Helpful, Honest, Humble, Hungry, Hustle.
Equal Opportunity
- Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities