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About the Role
This temporary freelance role focuses on Sprinklr Implementation projects, including dashboard building, query writing, and report writing. The position is for US-based Data Analysts and may require approximately 20 hours per week, depending on project pipeline.
Responsibilities
- Build, test, refine, and maintain complex Boolean queries, listening topics, themes, and keyword groups.
- Configure Sprinklr rules, tags, custom fields, classifications, and automated workflows to support accurate reporting and analysis.
- Design and maintain Sprinklr dashboards, widgets, filters, and reporting views aligned with client and business objectives.
- Perform quality assurance on queries, dashboards, tagging structures, data accuracy, calculations, and report outputs.
- Adapt dashboards and reports for different audiences, including analysts, client teams, senior leaders, and executives.
- Work independently in a remote freelance environment and communicate proactively about progress, questions, risks, and deadlines.
- Create or follow established templates, methodologies, naming conventions, documentation standards, and quality-control processes.
- Manage multiple reporting assignments and deadlines while maintaining accuracy, consistency, and attention to detail.
Requirements
- Advanced hands-on experience with Sprinklr, particularly Social Listening, Reporting, and Insights.
- Experience with Excel or Google Sheets and PowerPoint or Google Slides.
- Apply strong understanding of social media metrics, earned and owned media measurement, sentiment analysis, and digital analytics.
- Demonstration of technical aptitude that translates into programming and/or software deployment management.
- Minimum of Windows 10 and macOS 12.X
- Internet speed requirement of a minimum of 50 mbps
Skills
- Sprinklr Implementation
- Dashboard Building
- Query Writing
- Report Writing
- Boolean Queries
- Social Listening
- Sprinklr Reporting
- Sprinklr Insights
- Sprinklr Rules Configuration
- Sprinklr Tagging
- Sprinklr Custom Fields
- Sprinklr Classifications
- Sprinklr Automated Workflows
- Sprinklr Dashboards
- Sprinklr Widgets
- Sprinklr Filters
- Sprinklr Reporting Views
- Quality Assurance
- Data Accuracy
- Excel
- Google Sheets
- PowerPoint
- Google Slides
- Data Visualization Tools
- Business Intelligence Platforms
- Social Media Metrics
- Earned Media Measurement
- Owned Media Measurement
- Sentiment Analysis
- Digital Analytics
- Programming
- Software Deployment Management
Location
- US-based
- Remote
Work Type
- Freelance
- Temporary
- Remote
Experience Level
- 2-4 years of Sprinklr experience
About the Company
- Social Factor is a social media agency that believes in the power of Human Connection.
- Our talented teams take the fear out of scale and unleash our clients’ brands to listen, reach, and respond.
- Here at Social Factor, we encourage our employees to embrace the casual atmosphere of a growing dynamic agency.
- Our team members are humble yet bold, motivated and hardworking, ready to serve and help others, and always interested in the latest the digital world has to offer.