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About the Role
The dispatcher is responsible for the efficient utilization of resources provided by the Scheduling Department, ensuring the highest possible level of customer service by making the best use of available units and technology. This role involves effective communication and support for all field associates.
Responsibilities
- Utilize unit hours from Scheduling for efficient trip assignment and dispatching, maintaining customer response times.
- Ensure coverage of same-day trip requests using available vehicle and crew resources.
- Understand and utilize dispatching tools such as RescueNet Dispatching, Newgate Security GPS, and ESO Scheduler.
- Post available units according to established locations.
- Direct units for fueling and restocking during available times to minimize end-of-shift delays.
- Be aware of and adhere to all response time requirements by contract/customer.
- Ensure field units promptly report time stamps per policy and report non-compliance to supervisors.
- Initiate late calls/delays to the call center when response times will exceed quoted or negotiated times.
- Utilize ESO Scheduler for live changes to employee schedules and units.
- Collaborate with Logistics for efficient vehicle movement into and out of service.
- Maintain friendly and professional communication with internal and external clients.
- Perform other related duties as required.
Requirements
- High School Diploma required.
- College education and/or equivalent work experience preferred.
- Excellent written and verbal communications skills required.
- Critical thinking skills required.
- Must be highly-organized.
- Excellent and established interpersonal skills.
- Knowledge and expertise of MS Office, specifically Excel and Word.
- Computer proficiency required.
- Excellent, prompt, accurate, thorough, and legible written communication skills.
- Working knowledge of EMS systems/private ambulance and medical transportation systems preferred.
- Dispatching experience preferred.
- Ability to learn and teach skills to others.
Skills
- RescueNet Dispatching
- Newgate Security GPS
- ESO Scheduler
- MS Office (Excel, Word)
- EMS systems/private ambulance and medical transportation systems
Education Level
- High School Diploma
- College education preferred