Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Service Engineer role.
Rezi rewrites your resume against DMG MORI USA, INC's job description. Free.
Tailor your resume to this Service Engineer role.
Rezi rewrites your resume against DMG MORI USA, INC's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Service Engineer posting at DMG MORI USA, INC — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Service Engineer posting at DMG MORI USA, INC — free, in seconds.
About the Role
Service Engineers are expected to provide customers with maintenance and repair assistance of DMG MORI CNC machine tools on location or by telephone.
Responsibilities
- Provide customers with maintenance, repair, and installation assistance of DMG MORI CNC machine tools on location or by telephone.
- Creating and updating documentation of technical information.
- Developing, preparing, generating, and analyzing ongoing and ad-hoc special reports pertaining to Service.
- Demonstrating a willingness to help others and be a team member; often working together with Customer’s Service Engineers.
- Providing assistance and training to Customer’s Service Engineers on the installation and maintenance of newer product lines.
- Establish and build exemplary communication and customer service relationships with customers.
- Manage difficult customer situations in a positive manner, respond promptly to customer needs and solicit customer feedback to improve service.
- Other duties as assigned.
Requirements
- 3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.
- Experience working with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens and controls are a PLUS.
- Good verbal and written communication skills with exceptional customer service orientation.
- Must be able to interact and effectively communicate in person and over the phone with people at all levels of an organization.
- Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.
- Basic computer literacy and working knowledge of MS Word, Excel, and Outlook.
- Must be adaptable to changes in the work environment; manage competing demands and able to deal with frequent change, delays or unexpected events.
- Minimum of 50% travel in multi-state region; drive or fly depending on distance.
- Employee is expected to work at the Technical Center when not visiting customers.
Skills
- Electrical troubleshooting
- Mechanical troubleshooting
- CNC machine tool maintenance
- Customer service
- Communication skills
- Reading mechanical drawings
- Reading electrical schematics
- Reading sequence (PLC) ladder diagrams
- MS Word
- MS Excel
- MS Outlook
Location
- DMG MORI TC
Work Type
- Full-time
- Onsite
Experience Level
- 3-5 years
Education Level
- Bachelors or Associates Degree in technical related field of study preferred
About the Company
- Exposure to manufacturing/machining environments which may present possible hazards such as noise, electricity, chemicals, heavy equipment, and other automated and manual machinery. General office environment experienced at DMG MORI office.
Equal Opportunity
- We are an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse screening.