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About the Role
CMG Marketing is seeking a skilled Program Administration / Customer Service Representative to provide administrative and operational support to programs and clients, while delivering exceptional customer service.
Responsibilities
- Assist in the day-to-day administration of programs, including data entry, tracking, and reporting.
- Answer and handle customer inquiries, complaints, and issues in a professional and timely manner (via phone and email).
- Manage and monitor program schedules, ensuring timely execution and delivery of all program components.
- Collaborate with clients, stakeholders, and team members to ensure program goals and objectives are met.
- Support the development and implementation of programs, including all administration and reporting.
- Maintain accurate and up-to-date program files, records, and databases.
- Contribute to the continuous improvement of program processes and procedures to enhance efficiency and effectiveness.
Requirements
- Bilingual - written/language skills in both English and French.
- 2+ years of experience in program administration or customer service/Office environment.
- Related Diploma.
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills and ability to build and maintain positive relationships with clients, stakeholders, and team members.
- Ability to work independently, as well as part of a team, in a fast-paced, deadline-driven office environment.
- Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
Skills
- Data entry
- Tracking
- Reporting
- Customer service
- Communication (verbal and written)
- Interpersonal skills
- Microsoft Office Suite (Excel, PowerPoint)
Location
- Don Mills area
Work Type
- Full-time
- In-office
Experience Level
- 2+ years
Education Level
- Diploma
About the Company
- CMG Marketing is a full-service marketing, contact center, and program management company.
- Dedicated to helping clients achieve their program goals and objectives.